La Sportiva
Bewertungen: 982

star-rating
3,8
/5
Berechnet auf der Grundlage von 199 Bewertungen in den letzten 12 Monaten
 
Letzte 3 Monate: 4,1/5  
(von 30 Bewertungen)
Im vergangenen Monat: 4,0/5  
(von 9 Bewertungen)

Nach Bewertung filtern:

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Andere Indikatoren
Produkts
4,7 /5
letzte Bewertung: 5 Januar 2025
star-rating
2
/5
26 Dezember 2024
Shopping itself was fine, but as the return of the products seems to be a nightmare. As i reveived my order and i realized i have ordered the wrong model i tried to make a return. The return function on the website is not where it is supposed to be and cannot be found. I wrote an email to the customer service and I got absolutely no reply in 10 days. I have called the customer service and I was told I should simply return the goods at a certain address and provide the tracking number. However it was not exolained to me how the holiday period will affect this process and how the 14 days return time is calculated. I have returned the goods, provided the tracking number and still waiting. In the meantime also my account on the online shop seems to have been deactivated.
Verified buyer
Verifizierter Käufer
star-rating
2
/5
3 Dezember 2024
Dear La Sportiva team, Last August I bought the Aequilibrium Hike GTX shoes from you at #2000073648. I only used the shoes for the first time in the Alps today, on 2 December 2024. During the hike, I also had to cross snow passages and unfortunately moisture got into the shoes. However, I expected the shoe to be 100% waterproof, as it is advertised with reference to the GORE-TEX Extended Comfort membrane. The hike lasted four hours and the snow passages were only sporadic. No snow got into the shoes from above. Based on my good experiences with La Sportiva and the GORE-TEX membrane, I would have expected a lot more! The shoes are therefore only suitable for mountain hikes if you can expect dry conditions. This is not always to be expected for use in alpine terrain. What a pity, I am very disappointed! Yours sincerely Stephan Schwarze
Verified buyer
Verifizierter Käufer
star-rating
2
/5
16 September 2024
The purchase itself was OK, but I purchased on-line as I could not find the model in a physical shop around. I ordered 2 sizes as I could not fit them on. To send on pair back was impossible…. I contacted customer service who told me to push a button that was not there…. After 45min trying to access the return page I put one pair in a box with hopefully the right return address…. Will be interesting to see if I will ever get any money back. I will for sure never order on-line again.
Verified buyer
Verifizierter Käufer
star-rating
2
/5
9 September 2024
Expensive custom duty charged afterward
Verified buyer
Verifizierter Käufer
star-rating
2
/5
19 August 2024
The shoes are basically great, but the colour does not match the model shown in the webshop!!!
Verified buyer
Verifizierter Käufer
star-rating
2
/5
14 August 2024
The additional customs fees were not really a pleasant surprise.
Verified buyer
Verifizierter Käufer
star-rating
2
/5
5 August 2024
Delivery worked, products are nice, Support could be way better. Since I couldn't fill out any forms on their Webside, i wrote their customer Support about ot, since I wanted to send back part of my delivery. Haven't heard from them yet. What's up with that ...
Verified buyer
Verifizierter Käufer
star-rating
2
/5
5 August 2024
The purchase was fine, but the return processing was complicated and expensive. Not a good customer service
Verified buyer
Verifizierter Käufer
star-rating
2
/5
18 Juli 2024
Sendung war zügig da. Keine Rücksende doc´s bei der Ware. Leider kann ich die Retoure seit über einer Woche nicht in der Homepage eintragen - erhalte auch nach 3 Mails keine Infos vom Verkäufer wie die Rücksendung erfolgen soll..... Schlechter service!
Verified buyer
Verifizierter Käufer
star-rating
2
/5
9 Juli 2024
I ordered 2 items which were delivered very fast. But then… the shoes didn’t fit and I had to send them bag. For sending back the shoes I paus almost 20 Euro. I am still waiting for my money (approx 160 Euro for a pair of sport shoes). I am disappointed.
Verified buyer
Verifizierter Käufer
star-rating
2
/5
7 Juli 2024
Additional fees, which didn't show in an overview
Verified buyer
Verifizierter Käufer
star-rating
2
/5
1 Juli 2024
Nicht sehr kooperativ. Würde gerne ein paar Schuhe zurück senden, aber dem Paket liegt kein Rücksendeschein bei, und im Kundenservice ist man nicht in der Lage mir einen zukommen zu lassen.
Verified buyer
Verifizierter Käufer
star-rating
2
/5
7 Juni 2024
Delivery took a while. The product was cheaper everywhere else.
Verified buyer
Verifizierter Käufer
star-rating
2
/5
16 April 2024
Very tricky returns, return documentation is inconsistent, long response from customer service.
Verified buyer
Verifizierter Käufer
star-rating
2
/5
26 März 2024
the webshop is difficult to handle on an Iphone Ther is no control of the baskedt before confrimint the purchase. I had all t-Sirts double in my basked and jsut relized when the payment was issued. I am waiting since 2 weeks for refund even the goods have been cancelled immidiately and have not been shipped at all
Verified buyer
Verifizierter Käufer

Informationen für den Kunden

Bollino Feedaty
letzte Bewertung: 7 Tage her
Zertifikatsstatus: GÜLTIG
Bewertungen in der Mediation: 3

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Informationen über das Unternehmen

La Sportiva ist ein Betrieb der Weltleader in der Herstellung von Kletterschuhen und Höhenbergschuhen ist. Er wurde 1928 vom Schuster Narciso Delladio, in Tesero (Trient) gegründet und gehört auch heute noch zu 100% der Familie Delladio. Der Firmensitz befindet sich in Ziano di Fiemme am Fuße der Dolomiten und der Betrieb produziert im Sektor Outdoor Schuhwerke seit nunmehr 85 Jahren mit dem Ziel hochwertigste Produkte, für die Fortbewegung am Berg, für jeden Breitengrad, zu liefern. Deshalb beinhaltet die Produktpallette Trekkingschuhe, Höhenbergschuhe und Schuhe für Himalaja Expeditionen, Kletterschuhe und Mountain Running Schuhe. Der Betrieb ist auch im Skitourenbereich und technischen Winter- und Sommerbekleidung mit innovativen Produkten mit fortschrittlichen Technologien und Materialien, eingestiegen. La Sportiva, dessen Hauptproduktion sich in Ziano di Fiemme im Trentino befindet, produziert parallel zu den großen industriellen Schuhwerkzentren in Italien, in weiteren 70 Ländern der Welt.

La Sportiva (Benutzer Aktiv)
Via Ischia, 2
38030 Ziano di Fiemme
Italy
USt-IdNr. 01039930225
Tel. 0462/57080

Fax 0462/570810