Stocksmetic
Recensioni: 691

star-rating
4,1
/5
Calcolato su 122 recensioni negli ultimi 12 mesi
 
Ultimi 3 mesi: 4,1/5  
(su 27 recensioni)
Ultimo mese: 3,9/5  
(su 9 recensioni)

Filtra per voto:

418
127
58
30
58
Altri indicatori
Prodotti/Servizi
4,6 /5
Ultima recensione: 7 febbraio 2025
star-rating
3
/5
31 dicembre 2024
Good products, but: Very high shipping prices compared to other companies. Also if you want to buy extra products post purchase (read extra pump caps) you have to order larger quantities.
star-rating
3
/5
27 dicembre 2024
Product is good, easy to select and tracking was good. However my samples were packed poorly with two bottles in one bubble wrap meaning one of them. was broken on arrival.
star-rating
3
/5
16 dicembre 2024
The cost of packaging transport is terribly high, especially considering the distance between Italy and Croatia, and the size of the order (the order itself is around €115, while the transport cost is €105). The waiting time for the goods is extremely long; I believe that waiting almost a month after placing an order is far too long. The products are expensive, but I find the packaging a bit more interesting and the quality good, so I accept these very unfavorable circumstances. Unfortunately, I am a small cosmetics producer, so I don’t have many choices, especially since I prefer glass packaging. The bright spot is the customer service and their Federica Ronchi, who responds promptly and is very helpful. I give three stars for the long wait for shipments, the transport and product costs, and the website, but not for the product quality and customer service.
star-rating
3
/5
29 ottobre 2024
The shopping experience was fine however this is my third order and two of the three times I've ordered items were damaged and/or missing completely. The glass jars ordered both times were only wrapped in thin material and shoved in a box before shipping. There was no tape to hold the thin material in place around each jar which resulted in some jars losing what little cushion the thin material provided and allowing bare glass to smash against other glass in the box. That coupled with the fact that there was no inner box to provide extra protection from damage of the outer box. I will more than likely not be placing orders in the future.
star-rating
3
/5
8 ottobre 2024
Bad experience with customer service representative , who did not try to solve a simple request regarding a product with a faulty design. Thus, I had to order the product again to see for myself if the design problem was solved or not (it was not).
star-rating
3
/5
4 ottobre 2024
3 of the 9 items came damaged and broken which was very disappointing and a waste of money. The glass jars were wrapped together in too little bubble wrap in a box that was too large. all items must have banged into each other during shipment and 3 broke.
star-rating
3
/5
26 giugno 2024
1ere commande et mon avis est plutôt mitigée. Points négatifs : - Des articles commandés sans assurance de pouvoir le faire de nouveau - un délai de traitement de la commande beaucoup trop long, j’ai dû relancer 3 fois et attendre plus de 15 jours avant l’envoi Difficile de tenir des délais et de planifier ses productions * frais de port élevés Il faudrait prévoir d’autres alternatives à FedEx Points positifs : * site internet facile et agréable * service clients en français parfait (merci Federica)
star-rating
3
/5
2 giugno 2024
Very slow to ship orders
star-rating
3
/5
27 maggio 2024
Explications vague sur le délai de livraison
star-rating
3
/5
7 maggio 2024
The packaging is so bad. You put multiple glass items in one bag and didn’t expect it to break. Everything should be secured and packaged alone. It make it really uncomfortable to order if I’m not sure if I will get the item broken or not. This has happened multiple times and is very unacceptable packaging because the glass items you sell are very expensive and delicate. Please address the packaging team and make changes.
star-rating
3
/5
30 aprile 2024
i prodotti sono buoni,ma l'organizzazione no. Sarebbe opportuno avere un contatto telefonico per gli ordini oltre ad un corriere affidabile M.Guglielmino
star-rating
3
/5
30 aprile 2024
Mi trovo abbastanza bene, però credo che la qualità dei prodotti andrebbe un po’ migliorata, specialmente per le tolleranze delle differenze tra i Packaging. Spese di spedizione eccessivamente onerose.
star-rating
3
/5
8 aprile 2024
Direi abbastanza bene. Sarebbe opportuno al momento dell'ordine dare una stima dei tempi di spedizione.
star-rating
3
/5
4 dicembre 2023
Perfect delivery, fast but as always we have a few broken bottles inside the pack even in bubble that are too small. TNT or fedex are not well known for the care they put into caring stuff.
star-rating
3
/5
22 agosto 2023
My order came smashed! 7 of 12 jars were in pieces. The jars were not wrapped sufficiently to protect them during shipping. The online order summary is impossible to decipher. Items are listed several times. I can't match up what I ordered to what it shows on the invoice. I'm still waiting to hear if I'm going to get replacements for the items that were smashed during shipping. That said, the jars and small quantities look like a great option for my needs. And the shipping was timely. Hopefully the packaging issues won't continue.

Trasparenza con Feedaty

Bollino Feedaty
Ultima recensione: 3 giorni fa
Stato certificato: VALIDO
Recensioni in mediazione: 0

Recensioni autentiche e imparziali
Verifica le valutazioni
Scopri le recensioni

Informazioni sull'azienda

Stocksmetic offre un’ampia selezione di articoli da poter abbinare ad una svariata gamma di accessori intercambiabili. Se il cliente lo desidera, è disponibile anche la personalizzazione del packaging ed un ampio network di partner esperti, ciascuno nel proprio settore di competenza per il packaging secondario ( astucci, etichette, grafica, render, etc…), è completa disposizione per offrire un servizio adatto ad ogni esigenze. Acquistare su Stocksmetic è facile e sicuro; un prodotto di qualità ed un servizio customer care d’alto livello sempre disponibile. ---------------------- Stocksmetic offers a large range of items which can be combined with a lot of interchangeable accessories. By customer request, it is possible to personalize the packaging and thanks to the knowledge of the targeted sector our partners it is possible to personalize also of the secondary packaging details (cases, labels, graphics, rendering, etc.).. Buying in Stocksmetic is easy and safe; high quality products and a top-level customer care are always at your disposal.

Stocksmetic (Utente Attivo)
Via Gera 8/10
20060 Gessate (Milano)
Italia
Partita IVA 10367490967
Tel. +39 02 959 298 80