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4
/5
February 8, 2017
Excellent product and good contact with representatives. It took a little longer than I'd anticipated and I had a couple of questions from them before the product was shipped. The questions were valid, but probably could have been eliminated in the initial order process.
Bonjour,
Bon service, ce qui n'est pas encore au point est le le suivi de la livraison. (départ du dépôt, date de livraison prévue, confirmation de la date et de l'heure.)
Pros: Good flexibility showed when I asked for an order change
Pros: Decent price and lead time
Cons: One of the binding was installed with a small offset
Delay in sending skis due to misinformation on the site about the binding fittings. Caused a big issue with regards getting the skis ready for racing. Once contact was established, customer service were responsive.
Seller was flexible, allowing for changes to my initial order, prompt in delivery, and pre-assembly and adjustments were faultless (ski bindings). Entirely satisfied.
Cher Monsieur,
Nous sommes effectivement désolé pour le retard sur votre commande dû à la rupture de stock momentanée chez notre fournisseur.
Pour le désagrément nous vous avons néanmoins offert une fixation plus chère que celle commandée ainsi qu'une housse de ski.
Merci pour votre remarque qui nous aide à nous améliorer au quotidien, en espérant pouvoir vous servir plus rapidement lors d'une prochaine commande.
L'équipe Sportmania
4
/5
January 22, 2017
Sehr guter Service. Kommunikation könnte mehr sein.
Sportmania is a Swiss online sports shop and specialist action sports store located in Saint-Sulpice near Lausanne. We offer equipment, accessories and clothing for skiing, snowboarding, freestyle scooters, skateboarding, roller skating, stand-up paddleboarding, wakeboarding, foiling and wing foiling.
Customers throughout Switzerland trust Sportmania for quality sports equipment, specialist advice, online ordering and personalised service. Our team helps every customer find the...
Sportmania (User
Enabled) Route cantonale 93 a 1025 St Sulpice (Vaud) CH