Sportmania reviews: 3,605
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/5
July 29, 2025
Despite showing the products as "in stock," they were actually unavailable. Two days after I placed my order, I was offered a different size of the same product as a replacement. I agreed to the change immediately (on Thursday at noon), but the items still weren’t shipped until Monday — even though I followed up with a reminder on Friday. At this point, I honestly started to doubt whether the replacement was actually in stock either.
Had I known this on Thursday, I would’ve cancelled the order right away. In the end, it took the store six days just to ship my order and seven days for it to arrive — even though I live only 40 minutes away and had paid immediately. Since the order was urgent, I bought the exact same products elsewhere, and they were delivered the very next day.
Seller's reply
Thank you for your honest feedback, and please accept our sincere apologies for the experience you had with your recent order.
You’re absolutely right to expect accurate stock information and prompt communication, especially for an urgent order. We regret the confusion regarding the availability of the item and the delay between your confirmation of the size change and the actual shipment.
During the summer period, we operate with a reduced team, which unfortunately affected our processing times. That said, this should never compromise the quality of our service — and we’re truly sorry that it did in your case.
We completely understand your frustration, especially since you received the same products faster from another store. Your trust is important to us, and we’re taking your feedback seriously to improve both our stock management and communication, even during low-staff periods.
Thank you again for bringing this to our attention. If there's anything we can do to make it up to you, please don’t hesitate to reach out.
/5
July 6, 2025
La personne gérant les clients au moment de ma visite n'était pas vraiment en train de me conseiler sur un gilet pour ma fille. Certes il n'y avait pas beaucoup de modèles à choix mais un peu plus dâttention aux clients seraient appréciables pour éviter des achats sur internet ou chez des grands magasins comme Decathlon.
Et j'ai dû en fait venir 2x car la 1ère fois le magasin était fermé (pendant les heures d'ouvertures officielles) car il y avait une manifestation quelque part... heureusement que je n'habite pas loin sinon je ne serai probablement pas revenu la 2ème fois.
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Company information
Sportmania is a Swiss online sports shop and specialist action sports store located in Saint-Sulpice near Lausanne. We offer equipment, accessories and clothing for skiing, snowboarding, freestyle scooters, skateboarding, roller skating, stand-up paddleboarding, wakeboarding, foiling and wing foiling.
Customers throughout Switzerland trust Sportmania for quality sports equipment, specialist advice, online ordering and personalised service. Our team helps every customer find the...
Sportmania (User
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Route cantonale 93 a
1025 St Sulpice (Vaud)
CH
Tel. 0041 21 550 0850
Route cantonale 93 a
1025 St Sulpice (Vaud)
CH
Tel. 0041 21 550 0850