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3 august 2026

La mia esperienza è negativa perché Poste Italiane non ha consegnato il pacco. Desidero in futuro ricevere con Bartolini o Gls con i quali non ho mai avuto problemi

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Gentile Sandra, Ci dispiace che la tua esperienza non sia stata soddisfacente. Il nostro Customer Care ha preso in carico il tuo caso e ti ha contattato in privato.

27 juli 2026

Je n’ai pas reçu la commande. Elle n’a pas été livrée. Depuis, le site est en maintenance et je n’arrive pas à messager le vendeur pour demander le remboursement.

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Dear Khaled, We are sorry to hear that your experience did not meet your expectations. Our Customer Care team has taken charge of your case and has contacted you privately. If you need any further information, please do not hesitate to contact us.

21 juli 2026

Heb 90 euro betaald per bank op 2 juli 2 afslankproducten twv 90 euro. Nooit een bevestiging gehad nooit een treak and trace en geen ontvangsten van de betaalde producten. Heb niets binnen. Ik ben best geïrriteerd krijg jullie ook nergens te pakken. Ik wil de bestelde en betaalde producten binnenhalen 1 week ontvangen en anders mijn 90 euro terug

Sælgers svar

Dear Customer, We are sorry to hear that you did not receive your order. According to the tracking information, your parcel was delivered to a designated access point, where it was held for collection. As it was not collected within the allotted time, the shipment is now being returned to our warehouse. We would also like to confirm that we send both an order confirmation email and a shipping confirmation email. The shipping confirmation includes the tracking details, allowing customers to monitor the progress of their delivery and receive updates from the courier. We understand how disappointing this situation can be and are sorry for the inconvenience. Once the parcel has been returned to our warehouse, our Customer Service team will be happy to assist you with the next available options Best regards

13 juli 2026

Handige site, snelle levering en fantastische producten.

12 juli 2026

No he recibido aún mi pedido

Sælgers svar

Dear Tatiana, we are sorry to hear that you have not received your order yet. According to the tracking information we sent you when we shipped the order, the parcel is in transit after your address change request. Rest assured that for any assistance, our customer care is at your complete disposal. Kind regards

11 juli 2026

Parfait, un achat facile . Une expédition super rapide ,bien emballée, un vrai sui vi de livraison et même des échantillons comme en parfumerie Bref , très satisfaite de mon expérience. Un petit plus serait de proposer l'emballage cadeau 🎁.

10 juli 2026

Mon paiement a été fait le 30/06 et je n'ai toujours rien reçu . Nous sommes aujourd'hui le 10/07

Sælgers svar

Dear Customer, we are sorry to hear that you have not received your order yet. According to the tracking number, the parcel was delivered to an Access Point in order to permit you to recollect it since the delivery attempt at your address was not successful. As the parcel has not been recollected, it has been sent back to our warehouse. Our Customer care contacted you by email in order to assist you. We remain at your disposal!

9 juli 2026

Rápido ágil y con buena selección.Calidad superio

5 juli 2026

Schnell Lieferung und wunderschöne Tasche dazu. vielen Dank

3 juli 2026

El proceso de venta fué rápido y la entrega muy ágil. Los productos son muy buenos, podrían ser más económicos, eso es cierto.

2 juli 2026

No he recibido todavia mi pedido realizado el 21/06/2026, estoy muy endadada con el servicio

Sælgers svar

Dear Customer, we are sorry to hear that you have not received your order yet. As per the conversations you had with our Customer care and according to your tracking number, the parcel has been delivered to the nearest Access Point in order to permit you to recollect it since the delivery attempt at your address was unsuccessful. We remain at your disposal

25 juni 2026

I have not received the parcel yet.

Sælgers svar

Dear Francisco, we kindly inform you that, according to the tracking number we sent the day after you placed the order, the parcel has been delivered to an access point since the deliver attempt at your address was not successful. We are sorry to know that you have not received the order yet, our Customer care contacted you by email. Have a great day!

25 juni 2026

La qualité des produits : très bonne. Par contre une promotion avec un sac de plage gratuit a commencé le lendemain de ma commande, je pensais pouvoir en profiter. Mais non ! Et livraison par UPS, un cauchemar ! Retard, colis abîmé et pas de livraison à domicile. Tous ces inconvénients justifient la note de deux étoiles, pas les produits qui sont top.

Sælgers svar

Dear Customer, Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. With regard to the promotion, we would like to clarify that it was not active at the time your order was placed. For this reason, your purchase was unfortunately not eligible for the promotional offer. Regarding the delivery, your order was dispatched from Italy on 15 June. A delivery attempt was made at your address in Belgium on 17 June; however, as the delivery could not be completed, the parcel was transferred to a designated access point for collection on 18 June, in accordance with the carrier's standard procedure. We appreciate your feedback and hope this information helps clarify the circumstances. Should you require any further assistance, our Customer Care team will be pleased to help

18 juni 2026

Le site est bon. La réception du colis est plus compliquée. Déplacement pour chercher le colis dont le livreur ne s'est pas donné la peine de chercher le destinataire.

15 juni 2026

When you order was above €65,00 (body care products) you get a present. But now Collistar tells me that sun products are not include, but is wasn’t mentioned on the website. I’m in contact with Collistar to send my order back, this takes a week all ready

Sælgers svar

Dear Debbie, Thank you for sharing your feedback. We would like to clarify that the Body and Sun Care categories are considered separate product categories and are therefore subject to different promotional conditions when applicable. That said, we understand your concerns and would like to reassure you that your case is currently being handled by our Customer Care team. We are committed to providing you with all the necessary assistance and support. We remain at your disposal

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