Garmonttactical
Recensioner: 575

Hello, Thank you so much for taking the time to share your feedback with us. We sincerely value hearing from our customers, as your insights are essential for us to improve both our products and our services. We understand your disappointment regarding the availability of wide fittings. We initially launched wide sizes for our most popular boots based on demand, but please know that we are actively working to expand this selection across more of our product lines. Feedback like yours is a crucial part of our development process, and we have passed your request along to our product team. Thank you again for your valuable input. We are committed to providing the best possible gear, and your perspective is a vital part of helping us achieve that.

Hello, Thank you so much for getting in touch with us. We were genuinely sorry to learn that the boots you ordered didn't fit as you had hoped. We know how critical the right fit is, and we completely understand your frustration. We wanted to personally clarify our return policy to provide some context. To ensure that every single customer receives a product in perfect, brand-new condition, we can only accept returns on items that are unworn and in their original state. Once boots have been worn outside, we are unable to place them back into inventory for another customer. For this reason, we always encourage customers to try new footwear on a clean, indoor surface to be absolutely sure of the fit before heading outdoors. Thank you for letting us know the boots have been worn. Based on that information, we wanted to be upfront and let you know that we would be unable to accept them for a refund. I realize this is not the answer you were hoping for, and we are truly sorry for the disappointment this causes. We sincerely appreciate your understanding.

Thank you again for your feedback on the NEMESIS 6 G-DRY. We truly value hearing about your experience and appreciate the opportunity to elaborate on its design. The NEMESIS 6 G-DRY is indeed designed with a more athletic fit. This is intentional, as it's engineered to provide a precise, close-to-the-foot feel that enhances agility and responsiveness, which is crucial for dynamic movements on varied terrain. This type of fit is often preferred for activities where secure footing and control are paramount. The perception of a narrower toe box can sometimes be a characteristic of this more anatomical and performance-oriented shaping. Regarding the absence of pull tabs on the back, this is also a deliberate design choice tied to the boot's intended use. For a model like the NEMESIS 6 G-DRY, which is built for performance and to navigate challenging environments, omitting external pull tabs helps to create a cleaner, more streamlined profile. This can reduce the chances of snagging on underbrush, rocks, or other obstacles, and contributes to the overall agile nature of the boot. The collar is designed to allow for entry, though we understand that individual experiences can vary. We want to assure you that the NEMESIS 6 G-DRY is built with our G-DRY membrane for reliable waterproof protection and breathability, and its construction focuses on providing excellent support and stability. Your insights are very helpful as we continuously evaluate and refine our designs to best meet the diverse needs and preferences of our customers. Thank you once more for sharing your thoughts.