Otticanet
reviews:

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/5
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4.9 /5
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star-rating
5
/5
8 4月 2026
PROFESSIONALI E PRECISI
star-rating
5
/5
8 4月 2026
The item purchased was authentic and it was delivered in 3 days from Italy to N America, very great customer service from Arianna. I would certainly make a purchase again from Otticanet . Great price too
Seller's reply
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated. It’s wonderful to hear that you liked our authentic products, fast shipping and Customer Service . Your input is incredibly helpful in maintaining our high-quality standards! If there’s anything we can do to improve our offering, please let us know. We hope to see you again soon! Best regards. Otticanet
star-rating
5
/5
7 4月 2026
Got my glasses in a couple of weeks. I would highly recommend. Great experience. Thank you!
star-rating
5
/5
6 4月 2026
Excellent service and great price for some seriously good looking designer sunglasses. Best price on the internet and includes shipping. No extra taxes to the UK even though shipped from Italy direct. Wasn't aware of this on purchase but it only took a few extra days for delivery so no big deal.
star-rating
1
/5
31 3月 2026
Rip off. Received damaged glasses and they asked for pictures and then they just stopped responding. Asked for refund and they did not respond. Damaged products and even worse customer service. Don’t buy from here.
star-rating
1
/5
30 3月 2026
Dear Otticanet, I am writing to formally express my strong dissatisfaction regarding my undelivered shipment. The shipment (Tracking No. 399632431668) has not been delivered until now, despite the scheduled delivery date being clearly missed. The justification provided by FedEx — “delivery exception due to area conditions” — is completely unacceptable and does not reflect reality. Since placing this order, I have received four separate shipments via DHL to the exact same address, all delivered on time without any issue. This clearly proves that the problem lies entirely with your choice of shipping company, not with my location. It is extremely disappointing that you chose to save a few cents on shipping at the expense of customer experience. As a result, I am now forced to deal daily with one of the worst shipping companies in the region — a fact widely recognized by customers and businesses alike. This situation has caused unnecessary frustration and inconvenience. I expect immediate action from your side to resolve this issue without further delay. Please either: Ensure immediate delivery of the shipment, or Provide a full refund without any delay. If this matter is not resolved promptly, I will have no choice but to escalate the issue further. Due to this unacceptable experience, I will not be purchasing from your website again.
star-rating
5
/5
30 3月 2026
My order arrived within a week. The sunglasses were original and beautiful.
star-rating
5
/5
27 3月 2026
Gentilezza e competenza sono il loro forte. Hanno saputo indirizzarmi con velocità e concretezza nell’acquisto di una lente per macera da sci Salice. Veloci e pratici nelle indicazioni e nella procedura di acquisto con spedizione rapida. Bravissimi
star-rating
5
/5
27 3月 2026
Ho trovato gentilezza, professionalità, efficienza, competenza e pazienza. Grazie a loro ho risolto il mio piccolo problema. Grazie.
star-rating
5
/5
26 3月 2026
Tutto sempre perfetto
star-rating
5
/5
25 3月 2026
I am very satisfied with the service and the speed of delivery. I was kept informed throughout the process and received a quick response.
Seller's reply
We are grateful that you took the time out to leave us a 5-star review. We are glad to see that you had a good experience at Otticanet and that you liked our fats shipping and our responsive Customer service. We hope to see you again soon. Best regards. Otticanet
star-rating
4
/5
24 3月 2026
Bought as a gift for my daughter’s birthday. She was very pleased. Genuine Gucci and affordable price. nearly 5 star just that I requested for a birthday note to be inserted and that request was not fulfilled. Easy to order and track delivery thru Fedex. Thank you
Seller's reply
Thank you for your feedback. We are happy to know that you like our authentic glasses at a special price. With reference to the birthday note, for the next time, please contact our Customer service before placing the order. We will be glad to satisfy your request. We hope to see you again soon. Best regards. Otticanet
star-rating
1
/5
24 3月 2026
The glasses haven't reached me yet so I can't talk about the experience
star-rating
5
/5
23 3月 2026
Amazing experience, great customer service and super fast shipping! Will definitely recommend.
Seller's reply
Thank you for the 5-star rating! We are thrilled to know that you enjoyed our Customer service and fast shipping. Your feedback motivates us to continue providing exceptional service to all our customers. We hope to see you again soon. Best regards. Otticanet
star-rating
5
/5
19 3月 2026
ottimo acquisto , rispettate le condizioni di vendita
Seller's reply
Grazie per la recensione a 5 stelle! Siamo molto contenti di sapere che il Suo acquisto su Otticanet l'ha soddisfatta. Arrivederci e a presto. Cordiali saluti. Otticanet

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Company information

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (User Enabled)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italy
VAT Number 02250880024
Tel. +39 015 20479