I Bought a Brooks B17 Special Chrome saddle in Maroon, and it is the most expensive bike saddle that I have ever owned and used, but also the most comfortable and the most beautiful. It works great with my Velorbis Fusion Gents bike and makes the bike even better. Shipment was very fast and everything worked. A thanks and a sincere recommendation from Finland!
Very good shopping experience, prompt shipping, wonderful saddles. I have purchased two saddles from Brooks. Unfortunately my bag purchases have been less satisfactory. The leather eyelets break off as soon as you moderately tighten the straps. And I am sorry to see that leather grips are no more for sale. Regards. Julio Batista
So happy to see replacement parts for saddles available at brooks. I was having trouble finding for a long time. Ordering and delivery was quick and easy. Would definitely order again
The products are beautiful, sturdy, and comfortable. There is just one stain on the rear of the seat - which I cover with the Brooks seat cover - that I cannot explain because the seat is never wet when I ride. It would seem more like coming from the seat cover itself. I can send a picture by email. Thanks again I bought more. Gianmarco.
Hi,
The customer service linked to the warranty was good. Your customer service representative (Victor) has been diligent.
However, your system glitched and my discount never got applied. I communicated with your customer service through the initial invoice and through your website and never got an answer.
The information for the return did not specify the number of copies for the return codes that had to be brought to UPS, so additional charges were impuned. Also, I did not get a confirmation from you guys after more than a week that product has been received or is on route.
I went through that trouble to be able to order another saddle to get the discount that was to be applied because my last saddle did not last 10 years.
The only saving grace is that I love your product, but from a customer experience perspective, I am not impressed.
I love everything I’ve purchased from Brooks from saddles to bags to Panniers. Keep up the amazing work! Always perfect and rapid 2 day shipping from over seas.