Dear Michelle,
thank you for your feedback. The order placed on July 18 was shipped on the same day and delivered on July 27, thus respecting the expected delivery time of 7 working days, as indicated at the time of purchase. We want to assure you that everything went as planned for your order. The perception of a delay may have been influenced by the non-working days of the weekend between the day you placed your order and the delivery of your package.
We hope this clarifies the situation and that we will have the opportunity to serve you again soon.
Best regards,
Vistaexpert Customer Care Team
Questa risposta potrebbe essere stata generata usando l'AI
5
/5
25 luglio 2024
Great product and delivery time! Great Communication and updates!
Dear Halyna,
thank you for taking the time to leave your review. We are sorry to hear that you are not satisfied with the service received.
We would like to clarify that, although you mentioned being unable to contact us, we never received any communications from you. We reached out to you multiple times, but unfortunately, we did not receive a response until July 26. After resolving the issue with the courier and discussing it with you, your package was delivered on July 31.
If you have any further questions or need assistance, please do not hesitate to contact us. Best regards,
Vistaexpert Customer Care Team
Questa risposta potrebbe essere stata generata usando l'AI
Vistaexpert, insegna di proprietà di Meeting S.r.l., coniuga l'esperienza di professionisti dell'ottica e le capacità imprenditoriali di una rinomata azienda italiana nel settore retail. La nostra filosofia si basa sull'equilibrio tra qualità, prezzo, assortimento e professionalità, garantendo soluzioni su misura per ogni cliente. Ci impegniamo a offrire la stessa serietà e professionalità ai clienti che acquistano comodamente da casa.
Vistaexpert (Utente
Attivo) Via Pozzillo Zona Industriale Ponteselice Consorzio So.co.mer 81100 Caserta (Caserta) IT