Vistaexpert recensioni: 3041
/5
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/5
10 giugno 2026
I am extremely disappointed with my experience.
I paid an extra €20 for expedited shipping because I needed my glasses as quickly as possible. More than a week has passed, and my order still has not arrived. What makes this even worse is that customer support does not respond to emails or WhatsApp messages at all.
If customers pay extra for faster delivery, they expect the service they were promised. Instead, I received delays and complete silence from the company.
I cannot recommend this store based on my experience. Poor communication and failure to deliver on paid shipping promises are unacceptable.
Risposta del venditore
Dear Amir, we are sincerely sorry to read about your disappointment. Customer satisfaction has always been our absolute priority, which is why we took your feedback very seriously and immediately carried out all internal checks. However, we are surprised by your words, as the data in our possession shows a very different reality: our customer service carefully replied to every single one of your emails, and your order, which was handed over to UPS within the promised 48 working hours, is shown as regularly delivered on the courier's official tracking system. We understand that there may have been an oversight or a misunderstanding on your part, and that is precisely why we reached out to you privately right away to figure out together what happened, unfortunately without receiving any response. We gladly renew our invitation to reply to our private messages, so that we can verify the delivery details together and clear up this misunderstanding in the most peaceful and transparent way possible. Best regards, Vistaexpert Customer Care Team
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/5
5 giugno 2026
not wanting to pay the full ammount for a pair of Rayban sunglasses, searched the web and came across Vistaexpert. Searche for reviews of this site, all reviews seemed to be legit, so without hesitation placed my order which saved me 60 euros compared to the prices in the Netherlands. I wasa kept up to date and within a few days my package arrived at a pick up point. The packageing was thorough, and upon opening i was presented with a beautiful pair of Rayban glasses. I am very happy with the way the ordering and transit process went, no problems whatsoever. I wil also recommend Vistaexpert, when the time comes to order again, won't hesitate to order here again. Very happy with the overal service.
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Ultima recensione: ieri
Stato abbonamento: ATTIVO
Recensioni in mediazione: 0
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Informazioni sull'azienda
Vistaexpert, insegna di proprietà di Meeting S.r.l., coniuga l'esperienza di professionisti dell'ottica e le capacità imprenditoriali di una rinomata azienda italiana nel settore retail. La nostra filosofia si basa sull'equilibrio tra qualità, prezzo, assortimento e professionalità, garantendo soluzioni su misura per ogni cliente. Ci impegniamo a offrire la stessa serietà e professionalità ai clienti che acquistano comodamente da casa.
Vistaexpert (Utente
Attivo)
Via Pozzillo Zona Industriale Ponteselice Consorzio So.co.mer
81100 Caserta (Caserta)
IT
Partita IVA 02964400614
Via Pozzillo Zona Industriale Ponteselice Consorzio So.co.mer
81100 Caserta (Caserta)
IT
Partita IVA 02964400614