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/5
26 maggio 2026
I ordered a pair of glasses with paid UPS Express Saver delivery (1–2 business days), as a gift for my son, specifically because timing mattered.
The system logged a "delivery attempt" that never happened. No one called, no one came. Our address is an office staffed throughout the working day — a real attempt could not have been missed. UPS then delivered the parcel to that exact same address with no problem at all, which proves the address was never wrong and we were never unavailable.
In between, I was told to collect the parcel myself. My wife went to the depot with our two children and was turned away by a staff member who said she had no time to look for it.
When I complained, the reply blamed me — claiming the address was "incorrect" and that I was "not available," and refusing any refund by citing clause 7.3. Both reasons are factually false, as the successful delivery to the same address demonstrates.
I paid for a specific express service that was not provided, received a false delivery record, was sent on a wasted trip with my children, and was then blamed for the company's own carrier's failure. That is why every rating here is one star.
Risposta del venditore
Dear Customer,
Thank you for recognizing the excellent work of our customer service team in keeping you constantly updated.
We would like to clarify that your order was processed and handed over to the courier within the scheduled timeframe. The subsequent delay was caused solely by logistics strikes affecting the courier's depots, a situation entirely outside our control.
We hope we have provided you with all the necessary information, and we remain at your full disposal should you need any further clarification.
Best regards,
Vistaexpert Customer Care Team
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Ultima recensione: ieri
Stato abbonamento: ATTIVO
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Informazioni sull'azienda
Vistaexpert, insegna di proprietà di Meeting S.r.l., coniuga l'esperienza di professionisti dell'ottica e le capacità imprenditoriali di una rinomata azienda italiana nel settore retail. La nostra filosofia si basa sull'equilibrio tra qualità, prezzo, assortimento e professionalità, garantendo soluzioni su misura per ogni cliente. Ci impegniamo a offrire la stessa serietà e professionalità ai clienti che acquistano comodamente da casa.
Vistaexpert (Utente
Attivo)
Via Pozzillo Zona Industriale Ponteselice Consorzio So.co.mer
81100 Caserta (Caserta)
IT
Partita IVA 02964400614
Via Pozzillo Zona Industriale Ponteselice Consorzio So.co.mer
81100 Caserta (Caserta)
IT
Partita IVA 02964400614