Vistaexpert recensioni: 3041

Dear Customer, We are sincerely sorry for the inconvenience caused by the delivery delay and would like to provide you with a clear overview of the situation. On the product page, marked with the orange availability indicator, and during the checkout process, preparation times of up to 8 working days are clearly stated. You placed your order on May 4, and the package was handed over to the courier on May 8. Therefore, we prepared and shipped your order in just 4 days, well ahead of the maximum timeframe communicated on our website. Once the shipment has been handed over to the courier, the transportation process is unfortunately no longer under our direct control. In this case, the delay was caused by an exceptional circumstance beyond our control, namely a mechanical breakdown of the courier's vehicle. As soon as we were informed of the issue, we immediately took action by opening an official claim and closely monitoring the situation. The courier acknowledged the service disruption and, for this reason, we have already issued a full refund of the express shipping costs. Considering that your order was shipped well before the maximum preparation time stated on our website and that we have already refunded the shipping costs for an issue that was not attributable to our company, we would like to emphasize that we did everything possible to provide you with the necessary assistance and to minimize the inconvenience caused by this situation. We hope this information helps clarify what happened, and we remain at your complete disposal should you require any further clarification or assistance. Kind regards, Vistaexpert Customer Care Team