Vistaexpert recensioni: 3041

Dear Customer, Thank you for sharing your experience. We are truly sorry for the inconvenience and frustration this situation has caused you. However, we would like to provide some clarification regarding what happened. As stated in our Terms and Conditions of Sale, accepted at the time of purchase, and clearly indicated on our website in the shipping section, any customs duties, import taxes, and clearance fees are entirely the responsibility of the recipient. These costs do not depend on our company in any way, nor are they retained by us. They are determined and collected directly by the customs authorities of the destination country (in your case, the United States) through the courier handling the delivery. We also regret that our previous email response may have seemed generic. Our intention was simply to transparently indicate where this information is provided, but we understand that in a moment of frustration it may have come across as impersonal, and we sincerely apologize for that. We remain at your complete disposal for any further assistance via our customer service email. Kind regards, Vistaexpert Customer Care Team.

Cher Client, Nous vous remercions d'avoir souligné la qualité de fabrication de la monture ainsi que celle des verres. Nous sommes ravis de savoir que le produit répond à vos attentes. Concernant l'étui, nous tenons à préciser que nous fournissons l'article avec l'emballage officiel complet tel qu'il est préparé par le fabricant, sans en modifier la dotation d'origine. Notre engagement principal repose sur un contrôle qualité interne rigoureux : chaque pièce est vérifiée individuellement par notre équipe avant l'expédition afin d'en garantir la parfaite efficacité et l'intégrité. Nous sommes heureux que notre sélection de produits vous plaise et nous restons à votre entière disposition. Cordialement, Vistaexpert Customer Care Team