Sehr freundlicher und professioneller Service. Die Beratung war kompetent und ehrlich, man hat sich viel Zeit für mich genommen. Die Auswahl an Brillen ist sehr gut und die Atmosphäre im Geschäft angenehm. Ich habe mich hier wirklich gut aufgehoben gefühlt und komme gerne wieder. Vielen Dank!
Wrong description on website. I pay ~500euro, and didnt get what expected create return request, 5 days pass I still didnt get lable to make return
Suport answer quickly, but not really usefull
Dear Customer,
We would like to clarify the handling of your case to reassure you and all our users regarding the absolute transparency of our operations. Following the photographic checks and subsequent inspection upon its return to our warehouse, we confirmed that the product you purchased was perfectly compliant and true to the description on our website. However, we understand that it may not have met your personal expectations, and for this very reason, we promptly accepted your request. As you yourself kindly pointed out, our support team responded with the utmost speed, and the return shipping label was duly sent in accordance with our standard procedures. As soon as the parcel arrived at our facilities, we immediately processed the refund for the purchased product. We hope to have clarified every aspect with complete transparency and, above all, that you are satisfied with the timely financial resolution we have dedicated to you.
Best regards,
Vistaexpert Customer Care Team
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Vistaexpert, insegna di proprietà di Meeting S.r.l., coniuga l'esperienza di professionisti dell'ottica e le capacità imprenditoriali di una rinomata azienda italiana nel settore retail. La nostra filosofia si basa sull'equilibrio tra qualità, prezzo, assortimento e professionalità, garantendo soluzioni su misura per ogni cliente. Ci impegniamo a offrire la stessa serietà e professionalità ai clienti che acquistano comodamente da casa.
Vistaexpert (Utente
Attivo) Via Pozzillo Zona Industriale Ponteselice Consorzio So.co.mer 81100 Caserta (Caserta) IT