Vistaexpert recensioni: 3041
/5
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/5
21 settembre 2025
I was excited to order these glasses and reached out with a pre-purchase question regarding potential additional/customs fees. While the response I received confirmed the color I asked about, it did not address my question about extra costs. Because of that omission, I assumed there would be no additional fees.
When the order arrived in the U.S., I was surprised with an unexpected $45 in tariffs/customs charges. I followed up with the company to share my concern, but the reply I received felt somewhat curt and not especially customer-friendly. Rather than acknowledging the gap in communication, I was told that failure to respond did not constitute confirmation of the absence of such costs. While I understand the technical point, it would have been much more helpful to receive a direct answer or a link to shipping/customs information at the outset.
Clear and proactive communication goes a long way toward building trust, and I believe this is an area where the customer experience could be improved.
On a positive note, I do appreciate the authenticity of the glasses. My order arrived in good condition, within a reasonable time frame, and outside of the communication issue, I am pleased with my purchase.
Risposta del venditore
Dear Wendy, thank you for sharing your experience and for appreciating the authenticity of our glasses. We are glad that your order arrived in good condition and within the expected timeframe. We are sorry to hear that our initial communication was not sufficiently clear regarding possible customs duties. Please be assured that there was no intention to cause confusion or provide misleading information. We always strive to provide clear information about additional costs, including any customs duties: this information is available both on our dedicated shipping page and in the product details. We hope this clarifies any doubts and thank you again for your feedback. We remain at your disposal for any further information.
Best regards,
Vistaexpert Customer Service Team
Questa risposta potrebbe essere stata generata usando l'AI
/5
17 settembre 2025
Me gusta pero deben unificar los pagos con UPS.
Risposta del venditore
Dear Gisela, thank you for your feedback! Since your order is being shipped from the United States, any customs duties and import taxes are not included in the price and must be paid directly by the recipient to the carrier, as stated in our terms and conditions for extra-EU shipments. We hope this clarifies any doubts and remain at your disposal for any further information.
Best regards,
Vistaexpert Customer Care Team
Questa risposta potrebbe essere stata generata usando l'AI
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Ultima recensione: ieri
Stato abbonamento: ATTIVO
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Informazioni sull'azienda
Vistaexpert, insegna di proprietà di Meeting S.r.l., coniuga l'esperienza di professionisti dell'ottica e le capacità imprenditoriali di una rinomata azienda italiana nel settore retail. La nostra filosofia si basa sull'equilibrio tra qualità, prezzo, assortimento e professionalità, garantendo soluzioni su misura per ogni cliente. Ci impegniamo a offrire la stessa serietà e professionalità ai clienti che acquistano comodamente da casa.
Vistaexpert (Utente
Attivo)
Via Pozzillo Zona Industriale Ponteselice Consorzio So.co.mer
81100 Caserta (Caserta)
IT
Partita IVA 02964400614
Via Pozzillo Zona Industriale Ponteselice Consorzio So.co.mer
81100 Caserta (Caserta)
IT
Partita IVA 02964400614