Vistaexpert recensioni: 3041
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/5
24 dicembre 2024
I ordered a pair of Ray Bans which I needed in a specific size and colour. I ordered through Vistaexpert and the communication I received throughout was excellent. There were a number of delays in getting the glasses in stock but I ordered in the middle of winter so this wasn't a problem. At each notification of delay I was offered the choice of waiting or receiving a refund which was very fair. The glasses arrived as ordered and I am very pleased with them. I am very happy to recommend Vistaexpert.
/5
22 dicembre 2024
Product I puchased arrived used and damage. Return initiated immediately but receipt warehouse voided refund as product was used! Which is the exact reason I returned it. Suspicious practices. I will be following up with formal complaint and actions to recoup my money.
Risposta del venditore
Dear Gary,
We are sorry for the inconvenience you've experienced. Your return request was initiated with a different reason, and at the time of opening the case, no mention was made of a damaged product. Please rest assured that all our items are brand new and sourced directly from the manufacturers.
As soon as the return is evaluated by our central warehouse, we will contact you with a detailed update on the situation. In the meantime, if you need any assistance or clarification, our customer service team is at your full disposal.
Best regards,
Vistaexpert
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/5
17 dicembre 2024
Leider wurde mir das Päckchen nicht zugestellt. Ich kann nicht sagen warum! Ich würde das Problem bitte noch abklären wollen! MfG I.Schwarz
Risposta del venditore
Lieber Ingolf,
es tut uns leid für die Unannehmlichkeiten, die durch die Verzögerung bei der Lieferung deiner Bestellung entstanden sind, und wir verstehen deinen Frust voll und ganz. Wir bemühen uns stets, die Bestellungen so schnell wie möglich zu versenden. Wie in unserer E-Mail-Kommunikation erwähnt, war das voraussichtliche Versanddatum der 12. Dezember, aber deine Bestellung wurde bereits am 10. Dezember versendet, also zwei Tage früher als geplant. Wir möchten betonen, dass du die Standardlieferung gewählt hast und leider während der Weihnachtszeit Verzögerungen bei den Versandunternehmen auftreten können, bedingt durch das hohe Versandvolumen.
Wir stehen dir weiterhin für weitere Klarstellungen oder Unterstützung zur Verfügung. Wir hoffen, dass der gekaufte Artikel deinen Erwartungen entspricht und dass du uns in Zukunft eine weitere Gelegenheit gibst, dich besser zu bedienen.
Mit freundlichen Grüßen,
Vistaexpert Customer Care Team
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Informazioni sull'azienda
Vistaexpert, insegna di proprietà di Meeting S.r.l., coniuga l'esperienza di professionisti dell'ottica e le capacità imprenditoriali di una rinomata azienda italiana nel settore retail. La nostra filosofia si basa sull'equilibrio tra qualità, prezzo, assortimento e professionalità, garantendo soluzioni su misura per ogni cliente. Ci impegniamo a offrire la stessa serietà e professionalità ai clienti che acquistano comodamente da casa.
Vistaexpert (Utente
Attivo)
Via Pozzillo Zona Industriale Ponteselice Consorzio So.co.mer
81100 Caserta (Caserta)
IT
Partita IVA 02964400614
Via Pozzillo Zona Industriale Ponteselice Consorzio So.co.mer
81100 Caserta (Caserta)
IT
Partita IVA 02964400614