Dear Will,
We are sorry for the inconvenience caused by the delay in delivering your order and we understand your frustration.
We want to reassure you that we did our best to meet the expected timelines. As mentioned in the email we sent, your order was shipped on December 9th, ahead of the expected shipping date of December 10th. The tracking confirms that the delivery occurred on December 18th.
We’d like to point out that you chose standard shipping and, unfortunately, during the holiday season, couriers may experience delays due to the high volume of shipments.
We remain at your disposal for any further clarification or support. We hope that the purchased item meets your expectations and that you will give us another opportunity to serve you better in the future.
Best regards,
Vistaexpert Customer Care Team
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Vistaexpert, insegna di proprietà di Meeting S.r.l., coniuga l'esperienza di professionisti dell'ottica e le capacità imprenditoriali di una rinomata azienda italiana nel settore retail. La nostra filosofia si basa sull'equilibrio tra qualità, prezzo, assortimento e professionalità, garantendo soluzioni su misura per ogni cliente. Ci impegniamo a offrire la stessa serietà e professionalità ai clienti che acquistano comodamente da casa.
Vistaexpert (Utente
Attivo) Via Pozzillo Zona Industriale Ponteselice Consorzio So.co.mer 81100 Caserta (Caserta) IT