Alecycling
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4,8 /5

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31 mars 2026

I had an excellent experience with this order. The customer service was truly outstanding, and the support I received was beyond my expectations. Due to an issue with my original order, I was offered an upgrade, and the entire process was handled smoothly and professionally. The communication was clear, kind, and very helpful throughout. I also really appreciated the effort to arrange the delivery according to my request. The jersey and bib shorts are of great quality, fit perfectly, and look amazing. I am very satisfied with my purchase and would definitely order again. Highly recommended!

Säljarens svar

Thank you so much for your wonderful feedback Naoyuki! We’re really happy to hear that everything went smoothly and that you’re enjoying your new jersey and bibshorts. It was a pleasure assisting you and finding the right solution for your order. Enjoy your rides, and welcoming you back again soon! - Alé Team!

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30 mars 2026

commande depuis la suisse ultra rapide ! arrivé en 2-3 jours après la commande. Malheureusement 37.- de frais de taxes.... articles super au top. Rien à signaler pour le moment.

Säljarens svar

Thanks a lot for your feedback Quang! We’re really happy to hear your order arrived in just a few days and that you’re enjoying the products. Shipping to Switzerland can unfortunately involve customs fees, but we’re glad everything else went smoothly. Enjoy your rides! - Alé Team!

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29 mars 2026

Very good. My mail was answered quickly with relevant information

Säljarens svar

Hi Ulla, thank you for your feedback! We’re glad we could respond quickly and provide the information you needed. - Alé Team!

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29 mars 2026

Sizes are wsy too small

28 mars 2026

Delivered as promised and the ordre was okay no erro on the Stuff and it fits fine on me 😎👍

Säljarens svar

Hi Raymond, thank you for your feedback! We’re glad everything arrived as expected and that the fit is perfect. Enjoy your new gear! - Alé Team!

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28 mars 2026

Im sry but your size of your product are simply to small. Large is medium and so.

28 mars 2026

correspond aux attentes d'un article de cette gamme. Les tailles paraissent conformes, voire à l'usage

Säljarens svar

Hi Michel, thank you for your feedback! We’re glad to hear the item meets your expectations and that the sizing seems accurate. Enjoy your new gear! - Alé Team!

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28 mars 2026

he size-guide Alé provides is absolutly not useable. My Large-sized jersey that I have just recieved, compares to a Small from other jersey companies. I used the size-guide and fit within the Large size, but I believe that I should have at least an XXL. To have a natural fit in this jersey. It is the worst buy I have ever done. So disapointed. I hope DGI who are the company which the design is made for, will follow up on this.

27 mars 2026

Ottimo servizio tramite email (grande pazienza) Ora aspetto la produzione della salopette del Team Torpado MTB Grazie

Säljarens svar

Grazie per il tuo feedback Pierpaolo! Siamo felici di sapere che il servizio via email ti sia stato utile. Come ti abbiamo comunicato tramite mail, la salopette del Team Torpado MTB purtroppo non sarà prodotta, ma restiamo a disposizione per qualsiasi altra esigenza. - Il Team Alé!

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27 mars 2026

Hi. Fine service, but the shift is too small. Is it possible to chance size for a larger one please ?

Säljarens svar

Hi Niels-Jørgen, thank you for your feedback! We’re sorry the kit didn’t fit as expected. Because it is a customized product, we are unfortunately unable to offer returns or exchanges, except in cases of manufacturing defects. This policy is also clearly stated on our Club Store pages to ensure customers are aware before ordering. We truly appreciate your understanding, and your feedback helps us continue improving our communication and service for all customers. - Alé Team!

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24 mars 2026

It was shipped super fast, it came next day thanks to DHL. The pants are comfy and very nice looking.

Säljarens svar

Hi Urban, thank you for your kind feedback! We’re glad to hear the pants fit comfortably and that the delivery was fast. Enjoy your new gear! - Alé Team!

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22 mars 2026

It was difficult to navigate the site. It was cumbersome to go through check out and payment. I have yet not received my purchase.

Säljarens svar

Hi Stig, thank you for your feedback! We’re sorry to hear you had difficulties navigating the website and with the checkout process. We reached out to you personally by email to clarify the timing of your order and provide support. As a reminder, customized products are produced after the store closes, and delivery usually takes around 45 days. We’re happy to let you know that your order has now been shipped and should arrive soon. We truly appreciate your feedback, as it helps us improve our website and shopping experience for all customers. - Alé Team!

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16 mars 2026

As always perfect gear and great style. What I did not like was the condition of the jersey. It had a strong smell of men sweat. I would not say somebody was really using it, but at least from try-on obviously a strong smell stayed in the jersey. Not good, I had to wash it before wearing. For a high class brand like Ale I would not expect that sorry

Säljarens svar

Hi Michael, thank you for your feedback! We’re really glad to hear you enjoy our gear and style. We’re very sorry about the issue with the jersey’s odor. After reading your review, we reached out to you by email to apologize personally and offer a gesture to make up for the inconvenience. This is a very rare occurrence, and we cannot determine exactly why it happened. We truly appreciate your honest feedback, as it helps us ensure our products meet the high standards our customers expect. - Alé Team!

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16 mars 2026

Absolutely recommended! I wish more people knew how good is the quality. Modern length, amazing color, the level of quality is difficult to find. I’m so happy I switched from such overrated brands as maap to the real italian quality! kudos guys

Säljarens svar

Thanks a lot for your review Anton! We’re thrilled you love the quality and color, and happy you discovered the real Italian craftsmanship. Enjoy your rides! - Alé Team!

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16 mars 2026

Prodotti Top e spedizione super veloce! E' davvero un piacere fare acquisti in quanto le taglie sono chiare e i prodotti ben descritti. Consigliatissimo

Säljarens svar

Grazie mille per la recensione Diego! Siamo felici che tu abbia apprezzato sia i prodotti che la chiarezza delle informazioni. A presto! - Il Team Alé!

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