Asolo
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4,8 /5

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17 janeiro 2022

I don’t want this review to sound overly negative, but I don’t have great things to say. I love asolo shoes. Love them. Amazing. Customer service, on the other hand is less than desirable. First of all, please be aware that if you order from asolo on their website, the products ship directly from Italy. That means that if you need to return an item because they are a half size too big, fedex will want 250 dollars, in my case, to ship the return item back to Italy from the states. Kind of tough. So, I contacted Carol Zanin with their customer service department and asked if a better shipping rate could be extended to customers. She never even bothered to respond. I sent an email to her explaining that I was upset about not hearing back from her. The answer could have been no. I am still owed a response based on common courtesy. Pretty poor treatment, and I can’t give you guys a good review. I’m stuck with shoes that don’t fit, which is what it is, but salt in that wound was unnecessary. 0 stars for the experience if I could. Pretty disappointing.

Resposta do vendedor

Dear customer, thank you for taking the time to review our service. At Asolo we do not offer free shipping and returns and the costs for the returns are at customer's expensive; after contacting our customer service we proposed to you to use our FedEx subscription which has a mroe reasonable price, but by now we haven't recieved any answer. We will try to contact you again and we hope to solve this return the sooner and easiest way. We thank you again for your time and we wish you all the best adventures, Asolo Team.

16 janeiro 2022

Qualitative product Fast delivery

11 janeiro 2022

The service was great. I love Asolo products but I'm sorry that this particular model is so hard to find. Keep the Piuma in your product line, please.

11 janeiro 2022

pleinement satisfaite

11 janeiro 2022

Asolo.com is headquartered in Italy & is different from Asolo-USA. com. Its website offers more hard-to-find sizes (and isn't sold out of everything!) I bought a small men's size boot, hoping it would be wider than the equivalent woman's size. It was, but not enough for my wide feet. Alas, you are on the hook for return international shipping, costing upwards of $60. Asolo is perhaps the best hiking-boot makers in the world but like most footwear designed in Italy, Asolos are geared for narrow, finely boned feet (think Prada). I wish there was the option to return to a US location. The return was more involved but the international customer service is excellent

11 janeiro 2022

Service de resemellage parfait !

11 janeiro 2022

Sent boots from N America to Asolo Italy for re-sole. Process is long and complex. Boots are back in my hand sand look great.

Resposta do vendedor

Dear customer, thank you for taking the time to review our resoling service. The process for the resoling is estimated up to 15 days as mentioned in the overlook of the service before accessing at it - we will try our best to reduce this time and thank you again for your comment. We wish you all the best adventured with your resoled boots, Asolo Team.

10 janeiro 2022

15 year old boots were sent for resoling and have come back as good as new. Speedy service, once I got through the international clearance postal service, and great value compared to buying new.

10 janeiro 2022

The boots look new - well, except for where the uppers were scuffed. Asolo not only completely rebuilt the soles, but repaired some minor seam separation to the uppers. Very good work from a great company grazie molto!

10 janeiro 2022

I sent my boots back for resoleing, and they sent my boots back in almost new condition - great work!

10 janeiro 2022

If you are going to sell products in America you should have a shop to resole you hiking boots in AMERICA!!!!

9 janeiro 2022

Ho acquistato gli scarponi Asolo il 23 dicembre e nel giro di qualche giorno mi sono arrivati nonostante le festività . Servizio efficiente

8 janeiro 2022

Great customer service

8 janeiro 2022

Fantastic customer service. Definitely recommend Asolo for the quality of its products and it’s service.

6 janeiro 2022

Meine Stiefel wurden neu besohl. Bin super zufrieden damit. Ging auch sehr schnell obwohl ich in Deutschland lebe. Kann den Service vom Asolo nur weiterempfehlen.

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Informações da empresa

Asolo is a family company which has gained an important worldwide position during the years thanks to his values. Our commitment us to find the perfect tuning between tradition and innovation. The tradition as shoe makers is our start, our roots, our origin; the tradition is what identify us and tell the world where we come from. The innovation is what makes us never stop our research, our studies, our challenge for improving your emotions during outdoor activities. These two keywords are the reason of our journey into the outdoor world, a journey filled of passion which will never end.

Asolo (Utilizador Ativado)
via delle industrie n 2
31040 Nervesa della Battaglia (Treviso)
Italy
Número de IVA 03385130269
Tel. +39 0422 88 66

Fax +39 0422 88 52 82

Categoria: Sport

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