Brooks England
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4,8 /5

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9 november 2025

Very good service and advice. Much appreciated.

8 november 2025

Glad the saddle has replacement parts. Resources from the manufacturer on how to repair could be better (do they even exist?)!!! Shipping was fast but exorbidant for such a small part. Also the design isn't great as there is no way, besides clamping a vice grip on the threads to hold the bolt to bring up the tension as the bolt just rotates otherwise. Might be tried and true but is clamping threads is truely a mechanic's pet peev!

7 november 2025

I recently purchased a Brooks pickwick leather backpack and I love it. For me it's the perfect size for daily commuting to work or going out for a day trip. The laptop slot is very secure. This is a high quality item and the price was well worth it. In fact, since this purchase, I have purchased a 2nd pickwick back pack. Once I placed the order, I received the item within only a couple days.

4 november 2025

Excellent quality. Fast shipping with helpful tracking updates. I've been purchasing from Brooks for over 10 years, and I don't plan on stopping anytime soon.

3 november 2025

Great seat and color. Easy to install

3 november 2025

Une entreprise qualitativement au top qui propose de bons produits haut-de-gamme. J'ai acheté l'ensemble des sacoches de bikepacking et récemment une selle b17 carved! Du bonheur et de la classe! J'envisage d'offrir la même selle à mon épouse en version S. C'est dire si je suis satisfait. Une dernière chose, livraison conforme.

2 november 2025

Best saddles in the world! This is my third Brooks Saddle and I just love them! Rapid 2 day shipping to the USA from Italy too! Amazing

1 november 2025

Arrived on time, excellent quality saddle!

31 oktober 2025

After being a happy B17 owner for over a decade, I’m heartbroken over my latest Brooks experience. I worked with a custom builder to create my dream bike for my 50th birthday, choosing a new B72 as the cherry on top. On new bike day, I couldn’t even ride it — turns out the B72 needs the Sandwich Seat Adapter, which I had to buy separately. When I installed it, the two spacers wouldn’t sit straight between the saddle’s double rails; they kept tilting to one side, leaving the saddle crooked. I had several mechanics try to fix it, but no one could get it right. When I tried to return the overpriced Sandwich Adapter through Brooks’ website, I just got an error message saying I didn’t purchase it through their store — even though I did. To make matters worse, my builder bought the saddle from a seller in Italy and can’t return it now, especially since the rails are scratched from all the attempts to fix it. After two weeks of frustration, I still don’t have a working saddle for my birthday bike. For a company built on craftsmanship and heritage, this has been the biggest letdown of my cycling life.

30 oktober 2025

Recently, I placed an online order for a Brooks C17 Carved saddle. When the order arrived, the item was not what I had ordered or anticipated. I received it in a different model. I was able to obtain the refund after asking the sender a question. Because the product was unavailable and I received a different model with the sticker indicating that it was C17 carved, I am extremely unhappy with my purchase. I feel deceived.

29 oktober 2025

Sehr schnelle Lieferung Tolle Produkte Alles bestens

27 oktober 2025

It was difficult to make a return. I bought from Brooks website but return said I had not. I entered the order number but returns said I had not bought it, so I could not find a way of returning the item. The website does not show a telephone number to speak to someone to sort it out and arrange a return. Google eventually gave it and a real live person sorted it out quickly, but that means I did not get a returns sticker and have to hope for postage reimbursement.

25 oktober 2025

The customer service was good. They replied quite fast and were knowledgeable and friendly. The shipping was amazingly fast. Just couple of days from the order the delivery was on my front door.

25 oktober 2025

Great customer service! Quick to respond to questions or doubts

25 oktober 2025

So Easy to Purchase , arrived on time . The leather seat is Very very well made . It’s solid leather and will last my lifetime . Even if I scuff the seat it’s fine no sponge so it won’t need replacing . Super comfortable to . I am very happy .