Brooks England
Reviews: 224

star-rating
4.7
/5
Calculated on 224 reviews in the last 12 months
 
Last 3 months: 4.7/5  
(out of 121 reviews)
Last month: 4.8/5  
(out of 43 reviews)

92.0%

206 reviews

3.1%

7 reviews

4.9%

11 reviews
185
21
7
4
7
Other indicators
Average product rating
4.8 /5
Last review: 14 May 2024
star-rating
1
/5
19 April 2024
Item delivered quickly, but the wrong colour received. I emailed to ask if an exchange could be arranged but was told I would have to return and re-order (with no guarantee I would get the correct item the second time around). While the customer services team was not willing to help me exchange, they asked me to help them with their processes by sending pictures of the incorrect item! (In comparison a similar problem with another company resulted in them sending me a replacement item with a returns postage bag)
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star-rating
5
/5
19 April 2024
Quick delivery
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star-rating
5
/5
19 April 2024
Abwicklung des Kaufs und des Versands einfach, günstig und superschnell
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star-rating
5
/5
19 April 2024
I wanted their Carved C17 seat in Octane and Brown. They're sold out everywhere except at Brooks UK, who has competitive prices and ships quickly.
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star-rating
5
/5
19 April 2024
My experience with Brooks England was excellent. I ordered a brown B17 and a Brown Flyer. The saddles are beautiful. I built two e-bikes, and these leather saddles look incredible on the bikes. The ordering process was very easy and the shipping by DHL was fast. I would recommend Brooks England to anyone that wants a timeless bike seat that never goes out of style. I also ordered the brown leather grips for one of the bikes and I love them. For me, the saddles are works of art.
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star-rating
4
/5
18 April 2024
I’m bleeding down in Netherlands now
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star-rating
4
/5
18 April 2024
Prompt delivery and easy no-quibble returns prepaid
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star-rating
5
/5
18 April 2024
Saddle is very comfortable,
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star-rating
5
/5
15 April 2024
Gute Ware schnelle Lieferung alles bestens
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star-rating
4
/5
15 April 2024
well made stylish product
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star-rating
5
/5
15 April 2024
Quality guaranteed.
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star-rating
3
/5
15 April 2024
Customer service agent was kind. Gave me a coupon toward 30% of replacement part which was better than nothing. But for a high cost high quality project, replacement part should be free. I would be happy to pay shipping but wild to pay £20 after shipping to fix something that never should have broken for a quality product
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star-rating
5
/5
15 April 2024
Schnelle Lieferung
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star-rating
3
/5
14 April 2024
I ordered a new saddle which arrived fairly quickly and seems good quality. The downside was I didn't get the 15% discount which is offered on a first order. The basket showed the full price so I emailed Brooks to ask how I would get the discount and was told it was too late. A welcome code had appeared on the screen but there was nothing to explain what that was. I found their website quite untidy and not very easy to navigate so if you are ordering BE CAREFUL in case the 15% discount is something that is offered without actually giving it.
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star-rating
5
/5
14 April 2024
So far so good! Love the pressure relief the cutout gives me.
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Information for the customer

Bollino Feedaty
Last review: 19 Apr 2024
Certificate status: VALID
Reviews in mediation: 0
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Information on the company

We are the oldest continually operating saddle company in the world and have been making saddles since before the invention of the bicycle.
Brooks England (User Enabled)
Via Vittorio Emanuele 119
36050 Pozzoleone (Vicenza)
Italy
VAT number IT01577350240
Tel. 0444461100

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