Residenza 725
Recensioni: 1.946

4,6

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Ultima recensione: 18 aprile 2025

5 ottobre 2023

This has been my first experience shopping with Coltorti Boutique however I am disappointed. They had sent me the wrong item completely different from what I had ordered and processing of my order took over a week before I was finally shipped out to me unhappy with this purchase overall.

Risposta del venditore

Dear Fred, We are very sorry to hear that. As per our previous email, please send us photos of the sneakers you received with the tags attached and a photo of the stickers on the shoe box to support@coltortiboutique.com so we can understand what happened. Best regards, Coltorti Customer Care

5 ottobre 2023

It was straight forward to shop from the uk , but I didn’t realise there was tax and how much it would be , no fault with the experience

Risposta del venditore

Dear Christine, As per our previous email, the product prices do not include taxes and duties for orders being shipped outside the EU. This payment is clearly indicated in different steps of our purchase journey - in the item's description page, at check out and in the confirmation email - you can also read it in our Shipping & Taxes section: https://www.coltortiboutique.com/en_gb/shipping-uk Best regards, Coltorti Customer Care

3 ottobre 2023

I ordered a fendi men’s wallet, but received a women’s Marc Jacob’s bag.

Risposta del venditore

Dear Zhacau, we are extremely sorry to hear that. As per our previous emails, please return it so we can refund you in full including the shipping costs. Best regards, Coltorti Customer Care

3 ottobre 2023

Great products and super fast delivery. Highly recommended.

30 settembre 2023

ottimi prezzi, tempi spedizione rispettati.

29 settembre 2023

Price is good. HOWEVER, the import fee, which they didn't make it clear is a huge negative. Would have been a five star experience if they can make the import fee clear. I placed two orders separately, each value under $500. I got import fee for both because they pass the custom on the same day. I would recommend anyone to buy things in different days, preferably when your first item passed the custom already. Import tax is a huge pain, would make your discount go away if you don't look at it closely. Ideally, if Coltori can separately things on different day, that would help customer a lot. But the least they can do is make it clear on the website. Not only your orders has to be less than $800 to not get taxed to ship to US, but you also need to make sure you only have one order/day that doesn't pass the $800. I don't think using a different family member's name would help. Maybe ask your friend to order one for you, just to be safe.

Risposta del venditore

Dear Yuan, we are very sorry to hear about your disappointment. However, as we already explained to you in our previous emails, DHL confirmed that the "de minimis" of $800 for taxes and duties in the US is defined as the total aggregate value of all shipments imported, on the same day or period, from different senders to the same recipient/name. That is why you were charged this time. Kind regards, Coltorti Customer Care

29 settembre 2023

Fast delivery and great sales!

29 settembre 2023

Prodotti e servizio di alta qualità. Packaging apprezzatissimo. L'unico appunto è che la spedizione è partita dopo 3 giorni lavorativi, ma restate sempre tra i miei negozi online preferiti.

28 settembre 2023

Excellent customer support

28 settembre 2023

Esperienza di acquisto ottima. Assistenza clienti ottima, veloce e gentile. Articolo impacchettato perfettamente, con sigillo di garanzia. Sicuramente in futuro riacquisterò!

26 settembre 2023

Tutto perfetto

25 settembre 2023

Excellent service

22 settembre 2023

Malissimo, non c e un numero telefonico da poter contattare per effettuare resi

Risposta del venditore

Gentile Elisa, ci dispiace molto per l'inconveniente, ma le ricordiamo che il nostro team è disponibile all'indirizzo support@coltortiboutique.com per qualsiasi evenienza. Cordiali saluti, Coltorti Customer Care

22 settembre 2023

Unfortunately I wasn't aware that I would have to pay a £51 tax which made the bag expensive but I also expected a silver bag but it was more gold then silver like should have been. I have ordered from you before but this time round it was a bit disappointing

Risposta del venditore

Dear Sally, as per our policy, the product prices do not include taxes and duties for orders being shipped to United Kingdom. We are unable to provide an estimate of these charges, since they are calculated by the local customs office. If you are unhappy with the color of your bag, you have 14 days since the delivery date to request a refund. Please let us know if you need any further assistance. Kind regards, Coltorti Customer Care

21 settembre 2023

Great service. Fast shipping. I highly recommend!

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Informazioni sull'azienda

Residenza 725 (Utente Attivo)
Via Gallodoro, 48
Jesi (AN)
Italia
Partita IVA 02087710428

Categoria: Moda e shopping

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Residenza 725
Recensioni: 1.946