Residenza 725
Recensioni: 1.772

star-rating
4,6
/5
Calcolato su 521 recensioni negli ultimi 12 mesi
 
Ultimi 3 mesi: 4,7/5  
(su 118 recensioni)
Ultimo mese: 5,0/5  
(su 10 recensioni)

89,4%

1.584 recensioni

2,7%

48 recensioni

7,9%

140 recensioni
1.495
89
48
30
110
Altri indicatori
Ultima recensione: 11 maggio 2024
star-rating
4
/5
19 agosto 2021
The customer service was great. Item came in no time. However, I wasn’t made aware of the tax that would have to be paid upon delivery. So that’s a little misleading. As the tax is usually included in the final price when ordering.
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star-rating
5
/5
18 agosto 2021
Fast delivery, very nice customer service!
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star-rating
1
/5
18 agosto 2021
Shoes have an deffect and the Store told that this would be normal; no return accept
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star-rating
4
/5
18 agosto 2021
I had to contact Coltorti for the papers for DHL to take the package to send back. There was no mention that the papers weren't necessary and what to say to DHL when they asked me for the Pro Forma. This made me cancel the DHL pick-up and then have them come another day. Thus 4 stars and not 5.
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star-rating
5
/5
18 agosto 2021
Very fast delivery even abroad ( Netherlands)
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star-rating
3
/5
18 agosto 2021
MY first order processing is very speedy. But my second order is very slow. How is my second order?
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Risposta del venditore
Dear Masumi, Thank you for your feedback. We apologize for the extended delay. Our warehouse is experiencing some technical difficulties, but they should be fixed shortly. Kind regards, Coltorti Customer Care
star-rating
5
/5
17 agosto 2021
Perfecto. Rápido en la entrega y muy bien embalado
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star-rating
5
/5
17 agosto 2021
Fabulous!
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star-rating
1
/5
17 agosto 2021
Sly - no mention of taxes for posting to the UK. Had to pay another £56 to get the items from DHL.
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Risposta del venditore
Dear Noel, Thank you for your review. As per our policy, the product prices do not include taxes and duties for orders being shipped outside the EU. The payment of taxes is necessary to release your order from customs on arrival. We are unable to provide an estimate of these charges, since they are calculated by the local customs office. Should you require any additional assistance, please do not hesitate in letting us know, we would be glad to help you. Kind regards, Coltorti Customer Care
star-rating
3
/5
17 agosto 2021
Problems with my Coltorti account caused, I had to order as guest. Support team was not able to help at all. I ordered 3 items which were squeezed into small package.
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Risposta del venditore
Dear Andrej, Thank you for your comment. We are very sorry to hear that our team was not able to help you and that you received your items in an unsuitable condition. Please email us at support@coltortiboutique.com so we can investigate. Kind regards, Coltorti Customer Care
star-rating
5
/5
17 agosto 2021
I got my bag quickly and it’s beautiful and it was a good price. Thank you!
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star-rating
5
/5
17 agosto 2021
The shipping was fast, And the clothes arrived in great shape.
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star-rating
5
/5
16 agosto 2021
Fast shipping and no problems with the company \ 'in \'s order is everything really ok.
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star-rating
2
/5
16 agosto 2021
The trousers has a detail of bad stitch termination on its label tag I think when it was dispatched, you already knew of that because the stitch was already missing . I have expended £285.50 to get a not 100% quality product. That is not good from you. If you dispatch a product with details, you should have applied a discount. I will send the picture by email £228.75 cost £56.75 Custom £285.50 total
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star-rating
3
/5
16 agosto 2021
The fraud prevention system is unreliable. It misjudged my orders several times, resulting in the freezing of my credit card limit. It takes 32 days for China's credit card limit to be released. How can I buy it without money? In addition, the model's figure is too poor, and the poor display effect also affects the purchase desire
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Risposta del venditore
Dear Yu, Thank you for your feedback. We have multiple layers of security protection in place to protect clients because your security is a priority to us. Probably the system improperly detected your order as a fraud and declined the transaction. We are sorry to hear you are not happy with the pictures on our website and we remain available for any further help you might need. Kind regards, Coltorti Customer Care

Trasparenza con Feedaty

Bollino Feedaty
Ultima recensione: 19 Ago 2021
Stato certificato: VALIDO
Recensioni in mediazione: 0
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Informazioni sull'azienda

 
Residenza 725 (Utente Attivo)
Via Gallodoro, 48
Jesi (AN)
Italia
Partita IVA 02087710428


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