Residenza 725
Recensioni: 1.794

4,6

Calcolato su 394 recensioni negli ultimi 12 mesi

Ultimi 3 mesi: 4,9/5

(su 23 recensioni)

Ultimo mese: 4,8/5

(su 18 recensioni)

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5 stelle

1.515

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110

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Ultima recensione: 25 luglio 2024

3 aprile 2024

L’ordine è arrivato giorni dopo rispetto a quanto indicato, solo per avere il tracking number della spedizione ho dovuto aspettare 3 giorni. Non ho potuto aggiungere nessun messaggio al regalo.

29 marzo 2024

Ordered a down jacket from the website, got it within a week. However the jacket is missing a storage pouch, so I emailed the customer service team. They said they’ll look into it. Yet it’s been 3 weeks and I never heard back. :(

22 marzo 2024

Good service and the bag was good quality. It seemed like a really good deal but the amount of import tax was not clear so when that was added in there were other opinions which would have been cheaper

5 marzo 2024

Why there is extra import duty being charged ? I thought handling and shipping are already included in the amount I paid

2 marzo 2024

First time customer and their first time discount code doesn’t work. Contact them and they won’t price adjust or cancel the order. Two starts be I liked what I bought but probably won’t shop here again.

Risposta del venditore

Dear Blanka, We are sorry to hear about your disappointment but unfortunately, once your order has been placed we are no longer able to apply a promo code or to adjust the price. Kind regards, Coltorti Customer Care

11 gennaio 2024

I order for first time and i am vary dissapointed.I wait 8 day to ship my order.I send several mails and in the end i send mail that i want to cancel my order, but after that days first ship my order and then send me mail that my order was shipped i cant cancel now.VERY DISSAPOINTED.

Risposta del venditore

Dear Alkiviadis, we are very sorry to hear that. Unfortunately, we were experiencing brief delays with some orders due to the holidays season, you asked us to cancel your order once it had been shipped and we were not able to do it anymore, as per our previous emails. Kind regards, Coltorti Customer Care

14 dicembre 2023

Delivered yesterday but very disappointed that I wasn’t informed that I would be charged an extra £79 tax into the uk

Risposta del venditore

Dear Connor, as per our policy, the product prices do not include taxes and duties for orders being shipped outside the EU. The payment of taxes is necessary to release your order from customs on arrival. We are unable to provide an estimate of these charges, since they are calculated by the local customs office. Should you require any additional assistance, please do not hesitate in letting us know, we would be glad to help you. Kind regards, Coltorti Customer Care

5 ottobre 2023

This has been my first experience shopping with Coltorti Boutique however I am disappointed. They had sent me the wrong item completely different from what I had ordered and processing of my order took over a week before I was finally shipped out to me unhappy with this purchase overall.

Risposta del venditore

Dear Fred, We are very sorry to hear that. As per our previous email, please send us photos of the sneakers you received with the tags attached and a photo of the stickers on the shoe box to support@coltortiboutique.com so we can understand what happened. Best regards, Coltorti Customer Care

29 settembre 2023

Price is good. HOWEVER, the import fee, which they didn't make it clear is a huge negative. Would have been a five star experience if they can make the import fee clear. I placed two orders separately, each value under $500. I got import fee for both because they pass the custom on the same day. I would recommend anyone to buy things in different days, preferably when your first item passed the custom already. Import tax is a huge pain, would make your discount go away if you don't look at it closely. Ideally, if Coltori can separately things on different day, that would help customer a lot. But the least they can do is make it clear on the website. Not only your orders has to be less than $800 to not get taxed to ship to US, but you also need to make sure you only have one order/day that doesn't pass the $800. I don't think using a different family member's name would help. Maybe ask your friend to order one for you, just to be safe.

Risposta del venditore

Dear Yuan, we are very sorry to hear about your disappointment. However, as we already explained to you in our previous emails, DHL confirmed that the "de minimis" of $800 for taxes and duties in the US is defined as the total aggregate value of all shipments imported, on the same day or period, from different senders to the same recipient/name. That is why you were charged this time. Kind regards, Coltorti Customer Care

22 settembre 2023

Unfortunately I wasn't aware that I would have to pay a £51 tax which made the bag expensive but I also expected a silver bag but it was more gold then silver like should have been. I have ordered from you before but this time round it was a bit disappointing

Risposta del venditore

Dear Sally, as per our policy, the product prices do not include taxes and duties for orders being shipped to United Kingdom. We are unable to provide an estimate of these charges, since they are calculated by the local customs office. If you are unhappy with the color of your bag, you have 14 days since the delivery date to request a refund. Please let us know if you need any further assistance. Kind regards, Coltorti Customer Care

12 settembre 2023

Was disappointed to order a new pair of shoes but sadly Coltorti did not have quality control and shipped me a pair with one worn display model. Otherwise, quick shipping and prompt replies were appreciated.

Risposta del venditore

Dear Angelique, We are very sorry about what happened and we have already issued a partial refund to apologize for the inconvenience. Please let us know if you need any further assistance. Kind regards, Coltorti Customer Care

1 agosto 2023

I bought a pair of sneakers sent me the wrong color. And there is no correct color I can exchange it for. And due to missed timing other sites didn't have the color I wanted.

Risposta del venditore

Dear customer, we apologize for the inconvenience caused. As per our previous email, please return the sneakers so we can refund you in full including the shipping costs. Best regards, Coltorti Customer Care

16 giugno 2023

The service was fine just very unclear about the import taxes and charges(as in amounts) ended up costing more than if i bought locally wont be using them again rather shop locally lesson learnt

Risposta del venditore

Dear Mohseen, We are really sad to hear about your disappointment. But just to clarify, the payment of taxes and duties is indicated in the item's description page and at check out, as well in our Shipping & Taxes section of our website. Unfortunately, we are unable to provide an estimate of these charges, since they are calculated by your local customs office. Best regards, Coltorti Customer Care

4 giugno 2023

The candles have popped out from their own original packages, everywhere of the box are the wax crumbles and stained the candles’ package. One of the package even has been broken, so sad. It’s not supposed to be the luxury candles been received like this. I’ve attached all photos I’ve taken when I opened the box for reference. Hopefully you can take more care of the packing procedure and let the luxury candles be revived as the satiated situation.

Risposta del venditore

Dear Joy, We are incredibly sorry to hear that! We just sent you a separate email, could you please reply to us? Kind regards, Coltorti Customer Care

27 febbraio 2023

The cardigan I purchased was way oversized / huge s40. I’m a constant small and the top is huge. Shipping was 40 euro which would triple (3x40) to get the right size. Really disappointed

Risposta del venditore

Dear Jessica, we are very sorry to hear about your disappointment, but please note that it is indicated in the item's description that this cardigan is oversized. Unfortunately, we do not offer free returns at the moment. Please contact us at support@coltortiboutique.com if you require any further information. Best regards, Coltorti Customer Care

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Residenza 725 (Utente Attivo)
Via Gallodoro, 48
Jesi (AN)
Italia
Partita IVA 02087710428

Categoria: Moda e shopping

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Informazioni sull'azienda

Residenza 725
Recensioni: 1.794