Elettronew
Reviews: 21,029

star-rating
4.8
/5
Calculated on 1,651 reviews in the last 12 months
 
Last 3 months: 4.8/5  
(out of 443 reviews)
Last month: 4.8/5  
(out of 114 reviews)

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18,328
2,124
237
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Other indicators
Average product rating
4.8 /5
Qualità/prezzo
4.6 /5
Semplicità/chiarezza
4.7 /5
Servizi pagamento
4.8 /5
Spedizione
4.7 /5
Packaging
4.7 /5
Servizio clienti
4.7 /5
ebay (10,371)
5.0 /5
Last review: 19 September 2025
star-rating
1
/5
10 August 2025
Acheté une climatisation bisplit samsung. Reçu en 2 colis a 2 jours d'intervalle. Arrivés en retard par rapport aux delais annoncés. L'unité extérieure etait tres endommagé. J'ai donc demandé un retour. L'entreprise a refusé de m'envoyer la nouvelle immédiatement et a demandé a recevoir la precedente et la controler. Cela a pris 15jours supplémentaires. Au final j'ai pris cette entreprise pr son serieux, pas pr son prix car un peut trouver la meme beauxoup moins cher ailleurs. Donc je deconseille ce site. La deuxième unité extérieure a ete renvoyé dans le meme conditionnement (un carton très faible, sans protection au niveau des ailettes), j'ai eu de la chance qu'elle ne soit pas abîmée.
Reply of the merchant
Bonjour, Nous avons bien noté votre avis et souhaitons apporter quelques précisions. Votre commande a été expédiée le 2 juillet et livrée le 7 juillet, dans les délais annoncés (3 à 6 jours ouvrables). Comme pour tout produit volumineux, la livraison a été effectuée en plusieurs colis, ce qui n’entraîne pas de retard ni de surcoût. Le 8 juillet, vous nous avez signalé que l’unité extérieure était endommagée. Nous avons immédiatement engagé la procédure d’échange. Conformément à nos conditions et aux pratiques habituelles, nous ne pouvons envoyer une nouvelle unité qu’après réception et contrôle de celle endommagée dans notre entrepôt. L’unité de remplacement vous a été livrée en moins d’une semaine ouvrable après cette étape. Nous regrettons que vous ayez perçu un manque de sérieux, mais nous pensons avoir traité votre demande rapidement et conformément à nos engagements. Votre appareil est désormais remplacé et opérationnel. Nous restons à votre écoute, Cordialement, Team Elettronew
star-rating
5
/5
10 August 2025
Vasta scelta di articoli, tutte le migliori marche. Spedizione veloce
star-rating
5
/5
10 August 2025
Très bien sauf le transport livraison carton toujours abîmé
star-rating
4
/5
10 August 2025
Tutto ok tranne per la tempistica un po’ lenta a mio parere
star-rating
5
/5
10 August 2025
Comunicazione efficace. Prodotto arrivato in parte danneggiato ma subito reinviato nuovo. Tutto ok.
star-rating
5
/5
9 August 2025
Après avoir fait une erreur dans ma commande, j'ai chatté avec une personne vraiment aimable du service clientèle qui a rapidement corrigé mon erreur et m'a fait livrer le bon produit. Un grand merci à elle. Malheureusement, le manuel d'installation et le mode d'emploi sont uniquement en Italien.
star-rating
5
/5
9 August 2025
J'ai apprécié le choix et la rapidité de livraison
star-rating
5
/5
8 August 2025
La descrizione dell'articolo, precisa e esaustiva, ha consentito una scelta sicura. La richiesta è stata soddisfatta immediatamente. Le comunicazioni sono state limitate all'essenziale e non hanno innescato pubblicità assillante come, purtroppo, avviene spesso. La mia esperienza è stata decisamente positiva.
star-rating
5
/5
8 August 2025
Professionalità, competenze perfetti
star-rating
5
/5
8 August 2025
La mia esperienza è stato positivo, sia nella ordinazione che nel ricevere il prodotto.
star-rating
5
/5
8 August 2025
Assistenza cordiale e consegna nei tempi programmati
star-rating
4
/5
7 August 2025
Livraison conforme mais en 2 lots! Bonne réactivité suite à la première livraison partielle. Produit installé rapidement et fonctionnel. A voir dans le temps.
star-rating
5
/5
7 August 2025
Tutto perfetto Spedizione veloce e ottimo imballaggio
star-rating
5
/5
7 August 2025
Great offer, quick shipment to Holland.
star-rating
5
/5
7 August 2025
Esperienza ottima, tutto come descritto

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Information on the company

About us: Elettronew is the leading e-commerce in the sale of electrical material and plumbing and heating products online. With more than 30k products of the best brands, such as Bticino, Urmet, Vimar, Gewiss, Daikin, Samsung, Atlantic, we are constantly looking for new items to make our range wider and more innovative and to ensure cutting-edge parts to our customers. Founded in 2005, Elettronew now offers products ranging from air conditioners to electrical material, including video surveillance, lighting and plumbing and heating. All products on the site are on stock in our warehouse, so we can ensure the shipment in the shortest possible time. The products can be shipped within 48 hours throughout Italy, thanks to a courier service, in total safety, with the possibility of tracking the status of the package. However, Elettronew does not stop in Italy, in fact it is active throughout Europe and beyond. This is why the site is available in 5 different languages. Thanks to our experience, we have a customer service that is able to provide concrete support to customers via telephone, email and live chat, both to provide technical information on products and to manage online orders and site navigation. When was Elettronew founded? Elettronew was born on 24 January 2005 on the Ebay marketplace. Within about 2 years, Elettronew became one of the top sellers on the platform for electrical material. Consequently, on the strength of the encouraging numbers achieved, the company's founder decided to challenge the market. And so, in 2007, Elettronew left Ebay to give life to what in 15 years would become the first e-commerce in Italy completely focused on electrical material: the new domain Elettronew.com was fouded. By virtue of the results achieved, Elettronew decided to extend its range of action to the world of plumbing and heating, with the aim of becoming a reference point for the online market in this field too. Our team Behind the success of Elettronew is the teamwork of people who, day after day, are committed to enabling the company's development, a highly qualified team, young but already with important professional experience behind them, always ready to give their best to satisfy all needs at 360° and make navigation on the site as good as possible. In addition to the online experience aspect, it is fair to mention the equally indispensable contribution of those working in the company's logistics sector. In fact, if a parcel is packed and shipped on time and on schedule, it is also thanks to the people working in the warehouse, who complete a team effort that begins online and ends with delivery, and which has made us a leader in the online electrical material sector to date.

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