Elettronew
reviews:

star-rating
-
/5
Calculated on - reviews in the last 12 months
 
Last 3 months: -/5  
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19,464
2,243
247
123
260
Other indicators
Products/Services
4.8 /5
Qualità/prezzo
4.6 /5
Semplicità/chiarezza
4.7 /5
Servizi pagamento
4.8 /5
Spedizione
4.7 /5
Packaging
4.7 /5
Servizio clienti
4.7 /5
ebay (10,371)
5.0 /5
Last review: -
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star-rating
5
/5
30 March 2026
Tutto molto bene.
star-rating
5
/5
29 March 2026
Completamente soddisfatto per facilità d'acquisto, qualità e prezzo conveniente! Consegna in tempi rapidi e con buon imballo.
star-rating
5
/5
29 March 2026
Bon produit, bon rapport qualité prix. Bon suivi par la personne en chat. Je recommande.
Seller's reply
Bonjour, Merci beaucoup pour votre retour et votre recommandation ! Nous sommes ravis que le produit, le rapport qualité-prix ainsi que le suivi via le chat vous aient donné satisfaction. Au plaisir de vous servir à nouveau. Cordialement,
star-rating
5
/5
29 March 2026
Bonjour, j'ai passé ma commande le mardi et reçu mon colis le vendredi, j'habite en France. C'est une Pompe immergée eaux chargées DAB FEKA 550 vs, il faut voir dans le temps si le produit résiste.
Seller's reply
Bonjour, Merci beaucoup pour votre retour. Nous sommes ravis que la livraison ait été rapide et que votre expérience se soit bien déroulée. Concernant la durabilité du produit, la pompe DAB est reconnue pour sa fiabilité, et nous restons bien entendu à votre disposition en cas de besoin dans le temps. Au plaisir de vous servir à nouveau. Cordialement,
star-rating
5
/5
28 March 2026
Perfetto ok
star-rating
2
/5
28 March 2026
First time I placed the order it failed but took the funds. I called the helpline and found that when you select English no one will answer. I eventually just pushed Italian and asked if they spoke English and thankfully they did. They refunded me for the broken order. I tried again to order but this time the system made 2 duplicate orders. The actual order that was in the system was then cancelled. Again funds were taken. I called again and they told me they would process the ghost order. I argued that I had no way to track the order because all I could see was the cancelled order. After waiting about 20 minutes in silence, I asked if they could just email me. Got no email but the cancelled order became active. They also messed up the delivery address by weirdly adding names of other people and timestamps. Terrible experience. Seems like this company is run by a bunch of clowns. I wont order again from this website.
Seller's reply
Dear Customer,  We are very sorry to read your experience and sincerely apologize for the inconvenience caused.  Unfortunately, a temporary technical issue in our system generated duplicate order states, which led to the situation you described. Our team intervened to correct the order and ensure its correct processing. We hope you may consider giving us another opportunity in the future to provide you with the level of service we aim to provide every day. Kind Regards,
star-rating
4
/5
28 March 2026
Un ottimo servizio clienti, spedizione in pochi giorni. Prezzi convenienti.
star-rating
4
/5
28 March 2026
Très long à arriver.
Seller's reply
Bonjour, Merci pour votre retour. Nous sommes désolés pour ce délai de livraison plus long que prévu. Nous faisons toujours le maximum pour respecter les délais annoncés et améliorer constamment notre service. Restons à votre disposition si besoin. Cordialement,
star-rating
5
/5
28 March 2026
Ottima esperienza. Oltre ai prezzi sicuramente più bassi rispetto alla media, ho trovato disponibilità e professionalità nell'assistenza clienti. Un' azienda da tenere sicuramente in considerazione. Grazie
star-rating
5
/5
27 March 2026
Sito facile da consultare e ricco di prodotti, semplicità dell'acquisto e del pagamento, velocità di consegna, imballo perfetto. velocita di consegna
star-rating
1
/5
27 March 2026
matériel acheter mes rien indique qu'il faut l'installer par un professionnel ,appeler plusieurs aucun ne veut installer du matériel qu'il ne vend pas matériels défectueux ne fonctionne pas on mode chauffage est clim pourtant remie une cartouche de gaz r32.
Seller's reply
Bonjour, nous sommes désolés d’apprendre votre expérience. Nous souhaitons toutefois préciser que l’installation de ce type de matériel nécessite des compétences techniques spécifiques, et qu’elle est réalisée par un professionnel qualifié. Concernant le dysfonctionnement que vous mentionnez, nous vous avions transmis les démarches nécessaires afin d’activer la garantie et analyser le problème. À ce jour, nous n’avons malheureusement pas reçu de retour de votre part suite à ces indications. Notre service reste bien entendu disponible pour vous accompagner dans la procédure dès réception des éléments demandés. Cordialement, Assistence Elettronew
star-rating
5
/5
27 March 2026
Ottimo!
star-rating
5
/5
27 March 2026
Rapidità nell'approntamento dell'ordine e della consegna.
star-rating
5
/5
27 March 2026
Ottimo servizio Cosegna veloce
star-rating
5
/5
27 March 2026
acuistati due prodotti. Un prodotto conforme, prezzo competitivo, il secondo ho fatto il reso in quanto incompatibile. Gestione del reso efficiente.

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Company information

About us: Elettronew is the leading e-commerce in the sale of electrical material and plumbing and heating products online. With more than 30k products of the best brands, such as Bticino, Urmet, Vimar, Gewiss, Daikin, Samsung, Atlantic, we are constantly looking for new items to make our range wider and more innovative and to ensure cutting-edge parts to our customers. Founded in 2005, Elettronew now offers products ranging from air conditioners to electrical material, including video surveillance, lighting and plumbing and heating. All products on the site are on stock in our warehouse, so we can ensure the shipment in the shortest possible time. The products can be shipped within 48 hours throughout Italy, thanks to a courier service, in total safety, with the possibility of tracking the status of the package. However, Elettronew does not stop in Italy, in fact it is active throughout Europe and beyond. This is why the site is available in 5 different languages. Thanks to our experience, we have a customer service that is able to provide concrete support to customers via telephone, email and live chat, both to provide technical information on products and to manage online orders and site navigation. When was Elettronew founded? Elettronew was born on 24 January 2005 on the Ebay marketplace. Within about 2 years, Elettronew became one of the top sellers on the platform for electrical material. Consequently, on the strength of the encouraging numbers achieved, the company's founder decided to challenge the market. And so, in 2007, Elettronew left Ebay to give life to what in 15 years would become the first e-commerce in Italy completely focused on electrical material: the new domain Elettronew.com was fouded. By virtue of the results achieved, Elettronew decided to extend its range of action to the world of plumbing and heating, with the aim of becoming a reference point for the online market in this field too. Our team Behind the success of Elettronew is the teamwork of people who, day after day, are committed to enabling the company's development, a highly qualified team, young but already with important professional experience behind them, always ready to give their best to satisfy all needs at 360° and make navigation on the site as good as possible. In addition to the online experience aspect, it is fair to mention the equally indispensable contribution of those working in the company's logistics sector. In fact, if a parcel is packed and shipped on time and on schedule, it is also thanks to the people working in the warehouse, who complete a team effort that begins online and ends with delivery, and which has made us a leader in the online electrical material sector to date.

Elettronew (User Enabled)