Elettronew
reviews:

star-rating
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/5
Calculated on - reviews in the last 12 months
 
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19,187
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Products/Services
4.8 /5
Qualità/prezzo
4.6 /5
Semplicità/chiarezza
4.7 /5
Servizi pagamento
4.8 /5
Spedizione
4.7 /5
Packaging
4.7 /5
Servizio clienti
4.7 /5
ebay (10,371)
5.0 /5
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star-rating
5
/5
16 August 2021
rapide, efficace
star-rating
5
/5
16 August 2021
buono il servizio sia per quanto riguarda il prodotto che nell'ordinazione che nella consegna
star-rating
5
/5
16 August 2021
Recht Schnelle Lieferung, allerdings war der Paketdienst bei der Auslieferung noch nicht ganz wach; brauchte 3 Anläufe.... Der gelieferte Artikel war genau wie beschrieben und exakt das was ich benötigte.
star-rating
5
/5
16 August 2021
Tutto ricevuto come da ordine , anche nel tempo di consegna. Ottimo web-shop Per prodotti per quando riguarda elettricità Ta tenere come fornitore Complimenti
star-rating
5
/5
16 August 2021
Non è la prima volta che acquisto da loro, che dire disponibili cortesi e professionali
star-rating
5
/5
16 August 2021
Parfait Merci
star-rating
3
/5
16 August 2021
Délais plus long que prévu, et carton avec la clim extérieure livrée retourné à l'envers !
Seller's reply
Bonjour, sur chaque paquet il y a des indications pour transporter le produit de la manière correcte, malheureusement le désagrément n'était pas dû à nous. En tout cas, nous sommes heureux d'apprendre que le produit n'a pas été endommagé et que vous avez apprécié le climatiseur. Nous espérons que vous pourrez à nouveau acheter chez Elettronew prochainement. Cordialement
star-rating
5
/5
15 August 2021
Sono già un loro cliente,confermo la qualità e la celerità del servizio.
star-rating
3
/5
15 August 2021
J'ai récemment acheter un climatiseur sur ce site. En période de promo je décide d'acheter mais le site bug(mail de réclamation envoyé) et le lendemain la promo était fini, je l'ai quand même acheter plus cher que prévu. Site plutôt sérieux et envoie rapide en 4 jours (normal pour 70e de livraison). La commande n'était pas complète il manquait juste le câble, j'ai donc décidé de l'acheter en magasin pour ne pas attendre, après coup j'ai fait une réclamation et on me demande des photos que jai envoyé(photo de la facture d'achat du cable et photo du cable lui-même car couleurs differente) malgres cela on me répond toujours la même chose. Le SAV est réactif mais pour résoudre les soucis c'est autre chose heureusement que c'est "seulement " le câble qui manquait. Sinon niveau matos c'est satisfaisant plutôt compétitif par rapport au autre site
Seller's reply
Bon après-midi, Elettronew s'efforce de fournir la meilleure expérience possible à ses clients. Nous vous avons demandé à plusieurs fois une photo complète de tous les produits reçus afin que nous puissions procéder et résoudre votre problème de la meilleure façon possible, mais nous n'avons reçu que des photos du câble que vous avez acheté indépendamment et la facture correspondante. Cependant, nous sommes heureux d'apprendre que vous êtes satisfait du produit que vous avez acheté et nous espérons que vous serez de nouveau notre client prochainement. Cordialement
star-rating
5
/5
15 August 2021
Tutto ok. Spedizione super veloce...
star-rating
4
/5
15 August 2021
Mercoledì, ho effettuato l'ordine di 4 differenziali puri al costo di circa € 331 pagando con bonifico. Sono stati spediti il lunedì successivo e sono arrivati dopo due giorni. L'assistenza al cliente può essere migliorata. È questa che fa la differenza. Infatti molti possono vendere on line ma un'assistenza puntuale la possono avere solo le ditte serie. Per esempio, se come me telefoni al centro di supporto e ti tidono, se ti rispondono, che ti richiameranno e poi non lo fanno oppure messaggi a quello on line e ricevi risposte da "oracolo" e elusive sullo stato del ricevimento del bonifico, allora vuol dire che non hai curato ha sufficenza il "supporto" al cliente. La strada da percorrere per raggiungere i grandi del commercio è ardua e se non si miglioreranno anche questi aspetti vuol dire essere pressapochisti.
star-rating
5
/5
15 August 2021
Perfetti, rapidissima la spedizione.
star-rating
5
/5
15 August 2021
Sempre impeccabili
star-rating
5
/5
15 August 2021
Ottimi in tutto e per tutto. Consiglio senz'altro
star-rating
5
/5
15 August 2021
Matériel pas encore mis en place ,a voir aprés celle-ci. La livraison rapide, mais annoncée(SMS) pour le 17 est arrivée le 11.Trés bien .Celle-c i devait être faite a un autre lieux que celui de la facturation.En ne respectant pas la date, risque de n'avoir personne à la réception.Heuresement ,que j'avais avancé mon séjour. 1 SMS de modification de date aurait été de circonstance. Cordialement J C D

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Company information

About us: Elettronew is the leading e-commerce in the sale of electrical material and plumbing and heating products online. With more than 30k products of the best brands, such as Bticino, Urmet, Vimar, Gewiss, Daikin, Samsung, Atlantic, we are constantly looking for new items to make our range wider and more innovative and to ensure cutting-edge parts to our customers. Founded in 2005, Elettronew now offers products ranging from air conditioners to electrical material, including video surveillance, lighting and plumbing and heating. All products on the site are on stock in our warehouse, so we can ensure the shipment in the shortest possible time. The products can be shipped within 48 hours throughout Italy, thanks to a courier service, in total safety, with the possibility of tracking the status of the package. However, Elettronew does not stop in Italy, in fact it is active throughout Europe and beyond. This is why the site is available in 5 different languages. Thanks to our experience, we have a customer service that is able to provide concrete support to customers via telephone, email and live chat, both to provide technical information on products and to manage online orders and site navigation. When was Elettronew founded? Elettronew was born on 24 January 2005 on the Ebay marketplace. Within about 2 years, Elettronew became one of the top sellers on the platform for electrical material. Consequently, on the strength of the encouraging numbers achieved, the company's founder decided to challenge the market. And so, in 2007, Elettronew left Ebay to give life to what in 15 years would become the first e-commerce in Italy completely focused on electrical material: the new domain Elettronew.com was fouded. By virtue of the results achieved, Elettronew decided to extend its range of action to the world of plumbing and heating, with the aim of becoming a reference point for the online market in this field too. Our team Behind the success of Elettronew is the teamwork of people who, day after day, are committed to enabling the company's development, a highly qualified team, young but already with important professional experience behind them, always ready to give their best to satisfy all needs at 360° and make navigation on the site as good as possible. In addition to the online experience aspect, it is fair to mention the equally indispensable contribution of those working in the company's logistics sector. In fact, if a parcel is packed and shipped on time and on schedule, it is also thanks to the people working in the warehouse, who complete a team effort that begins online and ends with delivery, and which has made us a leader in the online electrical material sector to date.

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