Elettronew
Reviews: 20,847

star-rating
4.9
/5
Calculated on 1,660 reviews in the last 12 months
 
Last 3 months: 4.9/5  
(out of 445 reviews)
Last month: 4.8/5  
(out of 183 reviews)

Filter by rating:

18,176
2,105
229
108
229
Other indicators
Average product rating
4.8 /5
Qualità/prezzo
4.6 /5
Semplicità/chiarezza
4.7 /5
Servizi pagamento
4.8 /5
Spedizione
4.7 /5
Packaging
4.7 /5
Servizio clienti
4.7 /5
ebay (10,371)
5.0 /5
Last review: 3 August 2025
star-rating
5
/5
4 October 2024
Ottimo come sempre
star-rating
5
/5
4 October 2024
Ampio catalogo, sito chiaro, spedizione rapida.
star-rating
5
/5
4 October 2024
TOUJOURS AUSSI RAPIDE ET SERIEUX JE RECOMMANDE
star-rating
5
/5
4 October 2024
Très bon site. Rapide. Excellent. Je le recommande.
star-rating
5
/5
3 October 2024
Acquisto facile e veloce, descrizione completa, consegna veloce.
star-rating
5
/5
3 October 2024
Top service, smart return.
star-rating
1
/5
3 October 2024
Il y a un gros problème avec la commande. La Clim a été séparée en 2 colis. Et nous n’en n’avons reçu qu’unilatéral y a une semaine. Le second serait perdu. Aucune nouvelle. Obligé de reporter l’installation nous ne savons pas si nous recevrons la partie manquante un jour !
Reply of the merchant
Cher client, nous sommes sincèrement désolés de ce que vous nous rapportez mais vous ne nous avez jamais contacté pour nous informer du problème. Nous avons pris connaissance du problème à travers cet avis et, en fait, dès que nous avons appris que vous rencontriez des problèmes de livraison, nous avons immédiatement pris contact avec vous pour comprendre la situation. Nous avons donc contacté le livreur pour lui demander une mise à jour et l'inciter à completer la livraison. Malheureusement, malgré nos contacts répétés avec le livreur, nous n'avons reçu aucune réponse concernant le colis manquant. Face à ce retard, nous avons décidé de vous aider en vous envoyant un nouveau produit, sans recevoir d’abord des nouvelles sur celui déjà expédié. Comme je vous l'avais indiqué, il s'agit d'une procédure tout à fait exceptionnelle et nous avons été très disponibles envers vous. En effet, vous avez déjà reçu le produit envoyé ultérieurement et avez donc pu terminer votre installation. Nous estimons que l'assistance fournie a été rapide et qu'elle est même allée au-delà de nos procédures. Nous attendons donc votre réponse pour comprendre les raisons de votre mécontentement malgré la gestion faite entièrement en votre faveur. Cordialement, Team Elettronew
star-rating
5
/5
3 October 2024
Envoie rapide et soigné ! Article correspondant à l’annonce
star-rating
5
/5
3 October 2024
Ottimo e veloci
star-rating
4
/5
3 October 2024
Site sérieux. Livraison respectée. Clim panasonic o top.
star-rating
5
/5
3 October 2024
Ho trovato quello che mi serviva che qua non riuscivo più a trovarli . Spedizione arrivata nei tempi
star-rating
5
/5
3 October 2024
tutto perfetto grazie
star-rating
5
/5
3 October 2024
Serietà, competenza e disponibilità. Sono pienamente soddisfatto
star-rating
5
/5
3 October 2024
ottima
star-rating
5
/5
3 October 2024
Well done! From Italy to holland within a week. No problems! Thank you!

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Reviews in mediation: 3

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Information on the company

About us: Elettronew is the leading e-commerce in the sale of electrical material and plumbing and heating products online. With more than 30k products of the best brands, such as Bticino, Urmet, Vimar, Gewiss, Daikin, Samsung, Atlantic, we are constantly looking for new items to make our range wider and more innovative and to ensure cutting-edge parts to our customers. Founded in 2005, Elettronew now offers products ranging from air conditioners to electrical material, including video surveillance, lighting and plumbing and heating. All products on the site are on stock in our warehouse, so we can ensure the shipment in the shortest possible time. The products can be shipped within 48 hours throughout Italy, thanks to a courier service, in total safety, with the possibility of tracking the status of the package. However, Elettronew does not stop in Italy, in fact it is active throughout Europe and beyond. This is why the site is available in 5 different languages. Thanks to our experience, we have a customer service that is able to provide concrete support to customers via telephone, email and live chat, both to provide technical information on products and to manage online orders and site navigation. When was Elettronew founded? Elettronew was born on 24 January 2005 on the Ebay marketplace. Within about 2 years, Elettronew became one of the top sellers on the platform for electrical material. Consequently, on the strength of the encouraging numbers achieved, the company's founder decided to challenge the market. And so, in 2007, Elettronew left Ebay to give life to what in 15 years would become the first e-commerce in Italy completely focused on electrical material: the new domain Elettronew.com was fouded. By virtue of the results achieved, Elettronew decided to extend its range of action to the world of plumbing and heating, with the aim of becoming a reference point for the online market in this field too. Our team Behind the success of Elettronew is the teamwork of people who, day after day, are committed to enabling the company's development, a highly qualified team, young but already with important professional experience behind them, always ready to give their best to satisfy all needs at 360° and make navigation on the site as good as possible. In addition to the online experience aspect, it is fair to mention the equally indispensable contribution of those working in the company's logistics sector. In fact, if a parcel is packed and shipped on time and on schedule, it is also thanks to the people working in the warehouse, who complete a team effort that begins online and ends with delivery, and which has made us a leader in the online electrical material sector to date.

Elettronew (User Enabled)