fizik
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1 June 2026

I ordered a products and make a mistake on the address, I was able to catch it soon enough to be helped and switch the address which was great. But once that was done I never heard back about any confirmation or tracking information and I’ve reached out multiple times since then with no response, all I’ve seen in my emails in the original package being cancelled. I made this order about a week ago and still have no tracking information or shoes.

14 May 2026

Are you kidding me?? Asking me for feedback but won't answer me in the problem with my purchase. Only half of my orders did make it to my house. The things are nice but it would be nice to first help me and then ask for my opinion about you

Seller's reply

Good morning, We are sorry for the frustration caused, and we completely understand your reaction. We have been in touch with you privately and have already arranged shipment of the missing bartape, which is on its way to you now. Thank you again for your patience, and please don’t hesitate to reach out if you need any further assistance. Kind regards - the fi'zi:k Team

5 May 2026

Size chart on the site is completely off. I have measured my foot and double checked, yet the size I got is completely off. I have no way of returning shoes since I left Germany and now I just have expensive small shoes

Seller's reply

Dear Ivan, we are sorry to hear about your experience. While our sizing follows standard measurements, we understand fit can vary. We have meanwhile contacted you privately and proposed you a suitable solution to your case. Thank you for your feedback. The fi'zi:k Team

27 April 2026

Habe 2 Schuhe zurück gesendet, die Erstattung ist immer noch nicht auf meinem Konto!

23 April 2026

Arrived fast, but the shoes have different BOA than advertised, and the Support team is not responding.

10 April 2026

Everything went smoothly until the actual delivery. It took ages to delivery. Actually still waiting for the delivery.

29 March 2026

I receive a package from one return, my shoes have marks and little dirty

Seller's reply

Dear Oscar, thank you for sharing your feedback. We are truly sorry that the shoes you received did not meet our quality standards. We are glad we could assist you promptly by providing a pre-paid return label and an exceptional discount code for your next purchase as a gesture of our commitment to your satisfaction. We hope to have the chance to welcome you back soon and provide you with the perfect experience you deserve. Best regards, the fi'zi:k Staff

14 March 2026

Did recieve a wrong item

Seller's reply

Dear Wannes, Thank you for sharing your feedback. We sincerely apologize for the initial error in your order. As discussed in our email correspondence, we were happy to resolve this for you immediately by sending the correct Vento Microtex Tacky bartape free of charge, allowing you to keep the one already installed on your bike to avoid further inconvenience. Customer satisfaction is our priority, and we are glad we could find a solution that met your needs. We hope you enjoy your new setup! Best regards, the fi'zi:k Staff

18 January 2026

I used my bike shoes and fell the first day. The BOA wire snapped. I emailed Fizik and they directed me to a section of their website to research what type of BOA repair kit that I needed (and I bought and Paid for the wrong one - the search instructions were not clear, to me anyway). That seems odd for the wire to snap on one small fall and the customer service was not good.

12 January 2026

Applied for the 15% news later, no feedback. Packge with item poorly pack, no bubble wrap

28 December 2025

il n ' etait pas indiqué mon nom sur le colis , le nom du RELAIS DEPOT le remplaçait , ce qui aurait dû engendrer un refus de livraison puisque sans destinataire et sans traçage .

10 December 2025

The shopping experience with fizik was very poor. I needed a new pair of bike shoes that are wide. Fizik is one of the few companies in the world to offer wide bike shoes. Kudos for that. But finding them, getting the right size, ordering them, exchanging them was all unnecessarily frustrating. It took 6 weeks(!) of turmoil to finally get the right shoe. The shoe is great but I don’t ever want to go through that again. The main problem is there is no human help available. This could have mostly or completely been avoided by offering chat or phone with a human. Instead the chatbot was completely useless and the request for human support was never answered. Eventually, after trying many email addresses and multiple attempts over weeks I got things sorted but I put way too much effort in to it. That is the face of Fizik and it was so incredibly impersonal I can’t begin to describe it. I’m sure they saved a few bucks by replacing a human with a chatbot but they had to send three boxes back and forth between Italy and US because of it. It was a truly awful experience.

13 November 2025

Nice service, delivery and so on, but shoes are not so good. Not a very neat production and too heavy weight. Description is incorrect. Instead of 350 grams, my scale shows 470 grams of each boot.

Seller's reply

Dear Aleksandr, Thanks a lot for your appreciated review. We are sorry to read about your not completely positive experience with our product. We will surely check the weight we have declared for these shoes, and - if necessary - we will update it accordingly. We truly appreciate your comment, as it helps us improve the accuracy of our product details. Best regards, the fi'zi:k staff

7 November 2025

I'm a little bummed about one thing - I bought laces for another brand of show, but they were the wrong length. The size chart gave shoe sizes, not lace length. So, I just went with shoe size and assuming that in counting the eyelets, if anything, the laces might be too long. Instead, they were absurdly short. I gambled wrong. I'm a lot bummed about something else. I'd thought shipping was free . . . and it was until UPS arrived and informed me that I owed $34 USD for shipping and/or tariffs.

4 November 2025

I think the process ia good, but I guess it dis not work this time. I received the wrong shoe model and the wrong size. I really wanted to get the rigjt model /size but instead I was able to get only a refund, so I wws out of pocket for the whole time of the processs, and unable to get a new pair of shoes.

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