fizik
Reviews: 5,965

4.7

Calculated on 976 reviews in the last 12 months

Last 3 months: 4.8/5

(out of 174 reviews)

Last month: 4.9/5

(out of 49 reviews)

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Last review: 21 January 2025

24 May 2024

Good products but unfortunately I had to return 1 item and encountered a lot of difficulties in reaching their customer service. I finally received a feedback which enabled me to return the unworn item but it took longer than it should.

9 May 2024

Great shoes. Very comfortable. I ordered two pairs with the plan of returning the size that did fit. I've been trying to return the second pair for a week now but I haven't been able to complete the process. The online form didn't work and when I contacted customer service several times, I received emails stating they were delayed in their replies. I'm a bit disappointed in the return process so far. I hope they honor my return, as I'm coming up on the 15-day return window. We'll see how this goes. If I'm not able to complete the return, I will not be ordering direct through this company again, which is a bummer, because the quality of the shoes is terrific.

26 April 2024

To buy something the experience is excellent. BUT... if you meet an issu and you ask for help, it's a disaster. I did order shoes with the wrong size and i still not abble to get the good size..

22 April 2024

Fizik is a highly reputable brand.

15 April 2024

Easy ordering and fast shipping. Shoes look amazing. I wear a 5.5 in their gravel shoes but these wear too big.

15 March 2024

Quite slow to get an answer. When you pay a product around 200€ and you got a problem with it, I think you customer service has to be reactive. They answered me but several days after my contact by chat. A chat is supposed to be here for instant answer! You propably should desactivate it if you are not able to give quick answers. It will be less disappointed for people.

29 February 2024

I bought two shoes but one does not have box. It is just wrapped by paper. I will need to find a box for the shoes

8 February 2024

Did you really ship this saddle by flight? If so this is not acceptable with the environmental issues we have today.

8 February 2024

Esperaba más calidad.

15 January 2024

In a nutshell, if you order the right size, I bet they are great. But if not, it will take some time to sort out. Here's my experience: Ordered a size based on comments that these shoes are true to size. I am US size 10, so ordered EU size 43.5. They arrived in less than a week, but were far too tight. Was able to acquire and print a free shipping label from fizik's website and dropped them off at DHL for return. I also emailed their customer service to ask if there was a way to exchange them for a bigger size (was hoping to expedite getting a bigger size on my feet for my cold rides right now), but never heard back. Received confirmation a week after dropping at DHL that I will receive a refund within 10 days. Debating whether the effort and time is worth ordering a bigger size, feeling inclined to wait until I see the $259.00 USD back in my account before ordering a bigger size. But also watching the winter pass by with all the hassle and waiting. Was hoping to find a local shop with these shoes to try on sizes, but no luck. Still not sure if I'll order a bigger size or just go with another shoe I can find locally. Disappointing.

6 January 2024

Good experience overall, but fairly slow shipping. I ordered from in the UK, from a UK seller, but the product unexpectedly shipped from Italy meaning a long lead time. The price of the item was also quite a bit higher than some stockists (who were out of stock at the time). I'm not sure that I would but direct from Fizik again even though I really rate the product - I would look for a third-party stockist of Fizik products.

27 December 2023

Produit conforme à ce que j'avais commandé. L'envoi de ma commande à été très rapide et la livraison à été plus chaotique. Le livreur s'est présenté dans les heures où je n'étais pas disponible et, pareil pour le 2e essai. Autant, il a appelé la 1re fois, autant il ne s'en est même pas donné la peine la 2e. Il a fallu organiser une livraison dans un point relais pour que tout se passe bien. Il faudrait pouvoir être plus précis sur les heures de livraison. On ne peut pas attendre de 8h à 18h sans bouger

28 October 2023

First order unfortunately had not the complete adress on the parcel, so it did not arrive as it should. Return and refund takes a while. Have not received my refund yet but I am positive that I will receive it in a couple of days. Product is good though. Price is ok. Thanks.

23 October 2023

Die Lieferung hat nicht ganz funktioniert, da die Adressweitergabe an den Lieferanten nicht korrekt umgesetzt wurde und die Bestellung deshalb nur mit vielen Telefonaten angekommen ist. An sensten kann man nichts negatives sagen. ->sonstige Abwicklung war reibungslos.

8 August 2023

Not bad but communication was lacking and it was hard to get an answer to a question

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Last review: yesterday

Certificate status: VALID

Reviews in mediation: 1

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Information on the company

Founded in 1996, fizik’s mission is to make the most sophisticated, inspiring and beautiful gear for the world’s most discerning cyclists. The passion for design and performance behind fizik’s diverse product range for road, off-road and triathlon is expressed through the countless victories in the pro peloton, being the choice of the most inspiring athletes and winning many design awards fizik is committed to providing the ultimate in saddle, shoe, bar-tape and component design - combining comfort and light weight with technology and innovation. Through physiological research, anatomic studies and advanced technological development, fizik has succeeded in creating that perfect combination. No matter whether you challenge yourself or other riders, or whether you’re a pro-rider or an amateur, if you’re searching for the most beautiful and best performing cycling gear, fizik is the answer. fi'zi:k is the phonetic spelling of the word physique, referring to the form or state of the human body.

fizik (User Enabled)
Italy
VAT number IT01577350240

Category: Sport

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fizik Reviews: 5,965

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fizik
Reviews: 5,965