fizik
Reviews: 5,556

Name: fizik
Address: IT

4.6

Calculated on 879 reviews in the last 12 months

Last 3 months: 4.7/5

(out of 265 reviews)

Last month: 4.8/5

(out of 100 reviews)

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Last review: 26 July 2024

11 July 2024

Fast delivery and easy returns. The sizing guide on the site is good and looks to give accurate estimates. One of the products shipped was missing seal stickers which the other product had. This combined with the stern return terms made making a return for the product a slightly unnerving experience. However the return of that particular product was accepted without any issues.

9 July 2024

To avoid litter you should reduce the size of the package. For a small equipment such a big box out of paper - waste of material in times of Recycling, upcycling and climate change.

20 June 2024

The saddle I wanted to buy was most of the time not available. One must be licky to catch it. But then - delivery in the speed of light!

6 June 2024

Placed my order, realised the part I needed wasn’t included in the purchase. Mailed to cancel the order to stop it being sent out, was told that I’d have to return it once I’d received it. No option to cancel the original order. I was Refunded the cost of the item but not the £8 postage which could have been avoided if I could have cancelled the original order. Rubbish service really and poor for the environment. After this review was submitted Fizik did contact me back and refunded the transport fee, so the financial outcome broke even, sadly -1 for the environment.

25 May 2024

Everything great, except I accidentally ordered 2x seats instead of 1x. I immediately realised just after hitting order, raised a support ticket to rectify pre shipping. There were days in between placing order and cancelling unwanted seat. It didn’t happen and my ticket is still unanswered. It’s my fault granted, but now I had to send back / refund the seat from Oz. Seems like a waste of money and effort.

24 May 2024

Great products, but returning a pair of cycling shoes is a pain! They use one shipping company that does not have a local office in my town. Have asked for alternative but haven’t heard a thing. Would not recommend

24 May 2024

Good products but unfortunately I had to return 1 item and encountered a lot of difficulties in reaching their customer service. I finally received a feedback which enabled me to return the unworn item but it took longer than it should.

9 May 2024

Great shoes. Very comfortable. I ordered two pairs with the plan of returning the size that did fit. I've been trying to return the second pair for a week now but I haven't been able to complete the process. The online form didn't work and when I contacted customer service several times, I received emails stating they were delayed in their replies. I'm a bit disappointed in the return process so far. I hope they honor my return, as I'm coming up on the 15-day return window. We'll see how this goes. If I'm not able to complete the return, I will not be ordering direct through this company again, which is a bummer, because the quality of the shoes is terrific.

26 April 2024

To buy something the experience is excellent. BUT... if you meet an issu and you ask for help, it's a disaster. I did order shoes with the wrong size and i still not abble to get the good size..

22 April 2024

Fizik is a highly reputable brand.

15 April 2024

Easy ordering and fast shipping. Shoes look amazing. I wear a 5.5 in their gravel shoes but these wear too big.

15 March 2024

Quite slow to get an answer. When you pay a product around 200€ and you got a problem with it, I think you customer service has to be reactive. They answered me but several days after my contact by chat. A chat is supposed to be here for instant answer! You propably should desactivate it if you are not able to give quick answers. It will be less disappointed for people.

29 February 2024

I bought two shoes but one does not have box. It is just wrapped by paper. I will need to find a box for the shoes

8 February 2024

Did you really ship this saddle by flight? If so this is not acceptable with the environmental issues we have today.

8 February 2024

Esperaba más calidad.

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Last review: today

Certificate status: VALID

Reviews in mediation: 0

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Information on the company

Founded in 1996, fizik’s mission is to make the most sophisticated, inspiring and beautiful gear for the world’s most discerning cyclists. The passion for design and performance behind fizik’s diverse product range for road, off-road and triathlon is expressed through the countless victories in the pro peloton, being the choice of the most inspiring athletes and winning many design awards fizik is committed to providing the ultimate in saddle, shoe, bar-tape and component design - combining comfort and light weight with technology and innovation. Through physiological research, anatomic studies and advanced technological development, fizik has succeeded in creating that perfect combination. No matter whether you challenge yourself or other riders, or whether you’re a pro-rider or an amateur, if you’re searching for the most beautiful and best performing cycling gear, fizik is the answer. fi'zi:k is the phonetic spelling of the word physique, referring to the form or state of the human body.

fizik (User Enabled)
Italy
VAT number IT01577350240

Category: Sport

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fizik Reviews: 5,556

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fizik
Reviews: 5,556