fizik
Reviews: 5,999

star-rating
4.7
/5
Calculated on 947 reviews in the last 12 months
 
Last 3 months: 4.8/5  
(out of 151 reviews)
Last month: 4.9/5  
(out of 47 reviews)

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Last review: 14 February 2025
star-rating
3
/5
16 December 2024
The process of purchasing the shoes was easy. Unfortunately, if your address is too long (e.g. a business with a house name), the system crops the line of your address, and that caused problems. No one from the company is available to resolve this, with no response to correspondance. I am chased constantly for feedback - I have lost count, but an estimate is 4 times so far, which is very annoying.. hence now leaving this feedback. The shoes fit well, and are comfortable.. 4 stars. Reduced to 3 stars for overall experience.
Reply of the merchant
Dear Stuart, We are naturally sorry that your experience with us was not completely satisfying, since our main aim is just the customer's happiness given by our products as well as by our service. However, we are pleased that we have singled out the reason for these missing answers on our side. You had in fact written to a "no-reply" e-mail address, and so nobody could actually receive your messages. Sorry again for this. We take this occasion to remind that we need to be contacted through the proper "Contact us" form on our official website, www.fizik.com. In any case, the most important thing in this situation is that you have at last received your shoes and you are so satisfied with them. We wish you some nice bike trips with them! At disposal. Best regards, fi'zi:k Staff
star-rating
3
/5
12 December 2024
Getting the wrong product is not great :-(
star-rating
3
/5
12 December 2024
Quick shipping is a plus. Slower to process returns
star-rating
3
/5
9 December 2024
Sizing shoes is difficult! the used size tabel is incorrect ... much to small all tough width is asked , in practice these option is not offered! Even more difficult is to find store to fit the shoes .. Alterenative is that alternative size is sent .. wenn wrong purchase is received back
star-rating
3
/5
7 December 2024
Main issue is the sizing. The table and correspondences are way off, in relation to other brands, e.g. Shimano. In my experience the CM and US size are off while the alleged EU size is correct. Other than that, shipping, return and communication with CS is great. Have not used the shoes yet, as I am waiting for replacement (size) - only tried on in home to check for fit - Artica seems very warm and comfortable - will test as new size arrives.
star-rating
3
/5
14 September 2024
Please don't use DHL to ship. They really suck.
star-rating
3
/5
9 September 2024
[edited] after some inconveniences (without these problems I would have probably given 5 stars). Finally received my order. fast delivery and product conforms to my expectations
star-rating
3
/5
7 September 2024
Love the shoes, but ordered 2 pairs and one doesn’t fit- can’t submit the return so I contacted the customer service and I have received 3 review requests but no one to help
star-rating
3
/5
15 August 2024
Everythink was okay but when I had a problem they didnt answer it right
star-rating
3
/5
11 July 2024
Fast delivery and easy returns. The sizing guide on the site is good and looks to give accurate estimates. One of the products shipped was missing seal stickers which the other product had. This combined with the stern return terms made making a return for the product a slightly unnerving experience. However the return of that particular product was accepted without any issues.
star-rating
3
/5
9 July 2024
To avoid litter you should reduce the size of the package. For a small equipment such a big box out of paper - waste of material in times of Recycling, upcycling and climate change.
star-rating
3
/5
20 June 2024
The saddle I wanted to buy was most of the time not available. One must be licky to catch it. But then - delivery in the speed of light!
star-rating
3
/5
6 June 2024
Placed my order, realised the part I needed wasn’t included in the purchase. Mailed to cancel the order to stop it being sent out, was told that I’d have to return it once I’d received it. No option to cancel the original order. I was Refunded the cost of the item but not the £8 postage which could have been avoided if I could have cancelled the original order. Rubbish service really and poor for the environment. After this review was submitted Fizik did contact me back and refunded the transport fee, so the financial outcome broke even, sadly -1 for the environment.
star-rating
3
/5
25 May 2024
Everything great, except I accidentally ordered 2x seats instead of 1x. I immediately realised just after hitting order, raised a support ticket to rectify pre shipping. There were days in between placing order and cancelling unwanted seat. It didn’t happen and my ticket is still unanswered. It’s my fault granted, but now I had to send back / refund the seat from Oz. Seems like a waste of money and effort.
star-rating
3
/5
24 May 2024
Great products, but returning a pair of cycling shoes is a pain! They use one shipping company that does not have a local office in my town. Have asked for alternative but haven’t heard a thing. Would not recommend

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Information on the company

Founded in 1996, fizik’s mission is to make the most sophisticated, inspiring and beautiful gear for the world’s most discerning cyclists. The passion for design and performance behind fizik’s diverse product range for road, off-road and triathlon is expressed through the countless victories in the pro peloton, being the choice of the most inspiring athletes and winning many design awards fizik is committed to providing the ultimate in saddle, shoe, bar-tape and component design - combining comfort and light weight with technology and innovation. Through physiological research, anatomic studies and advanced technological development, fizik has succeeded in creating that perfect combination. No matter whether you challenge yourself or other riders, or whether you’re a pro-rider or an amateur, if you’re searching for the most beautiful and best performing cycling gear, fizik is the answer. fi'zi:k is the phonetic spelling of the word physique, referring to the form or state of the human body.

fizik (User Enabled)
Italy
VAT number IT01577350240