Garmonttactical
Reviews: 370

Name: Garmonttactical
Address: IT

4.3

Calculated on 198 reviews in the last 12 months

Last 3 months: 4.2/5

(out of 45 reviews)

Last month: 4.2/5

(out of 17 reviews)

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Average product rating

4.7 /5

Last review: 26 July 2024

26 July 2024

Fast and accurate

25 July 2024

The shipping was quick, items were well-packed and my Army son said the boots are very light and comfortable.

24 July 2024

I like the regular sales. NFTs are the best boots I have used in my 26 years in the military.

23 July 2024

Ordering was simple and getting my boots was a smooth process after some communication with Jim Winters to ensure my provided address was correct. 10/10 would shop here again and highly recommend :-)

22 July 2024

Easy process.

22 July 2024

Easy ordering online for my daughter who is in bct in the army. Customer service was excellent when I noticed that the address was not correct- they fixed it right away and my daughter is so thankful for these boots- saving her feet during her rucks.

16 July 2024

My son is at basic training currently and requested me to send him Garmont NSF tactical boots. I ordered directly from the website and had them shipped directly to him on base. Garmont called me to verify the address was correct prior to shipping. I loved that. They also sent via USPS which I later discovered was preferred shipping method to the base. My soldier received the boots and is very happy with them. Thank you so much!

16 July 2024

Although the product didn't work for my husband, sizing is small and narrow and we have to pay delivery fees. The customer service we received from Mr. Jim was great. He was very patient with our questions and refunds follow up. Thank you Sir!

12 July 2024

The entire experience has been absolutely awful. I asked about a size and didn't get an answer until multiple days later (after I ordered the wrong size.) I caught that I ordered the wrong size within 2 hours of the purchase and even though the product wasn't shipped, the company couldn't stop the transaction. The worst part is they didn't even apologize at first. So now I'm out almost two hundred dollars and the only suggestion they had was order another pair of boots and wait for the refund after shipping back the wrong size at my own expense. I shipped the boots back to be returned over three weeks ago and still have yet to receive a refund. I'm bummed because I have a lot of friends that like this brand but I will not ever be dealing with this company again.

Reply of the merchant

Hi Ariel, I'm so sorry to hear you weren't happy with your Garmont experience. We take pride in getting orders out quickly, and our system typically processes payments and sends things to the warehouse within 5-10 minutes of your order. This helps us compete with larger retailers and get your boots to you as fast as possible. Unfortunately, once an order reaches the warehouse, we can't adjust or cancel it. One difference between us and some larger stores is that we can't cover return shipping costs. We understand this might be frustrating, but it's due to the limitations of our resources compared to those big online companies. For returns, we need to receive the boots back at our warehouse before we can process your refund. Once we have them, it typically takes 7-10 business days to process the refund itself (not including the shipping time to get the boots back to us). I see your refund was actually processed on July 10th, and it usually takes 1-2 business days for your bank to post it back to your account, depending on their processing times. Again, I sincerely apologize for any inconvenience this caused you. Please let me know if you have any other questions. We're always happy to help! Thanks, Jim

12 July 2024

Great boots, the T8 Falcons! Very sturdy and helps me still walk Hills at 70. I have always been a fan of the 670s and have several pairs. But the Falcon provides me more support. As a lifetime Rucker I have used them all: Danners, Rocky, jungle boots as a Army Infantry and Ranger. I swear by Garmount now. 24 year US Army Infantry Soldier Leader!

10 July 2024

I have wide feet and Garmont Tactical is the only brand I have found that provides a true wide boot. I appreciate that there were three wide styles to choose from that are AR 670-1 compliant. The Garmont Tactical website was easy to navigate. Delivery of my order was fast, and I had a great experience overall.

10 July 2024

I ordered my items on June 25,2024 and I have yet to receive them.

8 July 2024

I ordered the wrong size boots and had to exchange them. The return was easy. Just would have liked to have had more updates on the progress of the refund. I ordered a new pair and received promptly. Will order again from this company.

8 July 2024

These are the best shoes out there. Don't ever discontinue them

7 July 2024

Great boots. Quick shipping! Really good online experience

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Garmonttactical (User Enabled)
Italy

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Garmonttactical Reviews: 370

84.9%

4.1%

11.1%