Garmonttactical
anmeldelser:

Hello! Thank you so much for reaching out and taking the time to provide such detailed feedback on your experience with the Garmont T4 Groove boots. We sincerely appreciate you choosing Garmont, especially based on recommendations you found within the military community where our footwear is often put to the test. We are genuinely sorry and concerned to hear that the T4 Groove boots have not met your expectations. Your feedback is incredibly valuable, and we appreciate you sharing your specific observations. We'd like to address the points you raised, offering a little context from our side while fully acknowledging the issues you encountered: 1. Wet Terrain Traction: We absolutely understand your significant concern regarding the grip you experienced, especially when transitioning between wet and dry surfaces. That's certainly feedback we take seriously, as reliable footing is critical. Generally, the T4 Groove outsole is designed for a balance of durability and traction across varied conditions, and widespread issues with slipperiness, particularly to the degree you described, haven't been a common theme in the feedback we typically receive for this model. However, we recognize that certain specific floor surfaces combined with water can sometimes be uniquely challenging, and your experience highlights a situation we need to consider. 2.Breathability: Regarding breathability, we absolutely understand that you found the heat retention and sweating excessive compared to other waterproof boots you own. Achieving high breathability in a durable, waterproof boot is always a design challenge that involves trade-offs. While the T4 Groove incorporates materials aimed at moisture management, and we generally receive positive feedback on its performance balance, individual experiences can certainly vary. Factors like sock type, activity level, and ambient temperature play a role, but the level of discomfort you described seems unusual, and we take note of that. 3.Fit and Comfort (Toe Box): Fit is indeed very personal, and we're sorry the T4 Groove's toe box wasn't the right shape or volume for your foot. Each Garmont model utilizes a different 'last' (the form it's built on) to cater to various foot shapes and intended uses. While the T4 Groove's fit profile is often well-received for its intended user group, we know that perceptions of width, height, and overall volume can differ greatly from person to person and compared to other footwear. Your specific feedback on the toe box feel is helpful for our ongoing design refinements. 4.Construction Quality (Glue Lines): Thank you again for pointing out the visible glue lines on your pair. Our manufacturing process includes rigorous quality checks, aiming for a clean finish. While minor cosmetic signs of the bonding process might occasionally be visible upon close inspection, excessive or sloppy glue lines are definitely not the standard we strive for or typically see make it through QC. We appreciate you flagging this specific instance. 5.Ankle Support: We are pleased to hear that despite the other issues, you found the ankle support to be well-designed. That's great positive feedback! We understand your disappointment led you to consider gifting the boots rather than dealing with return shipping. However, we genuinely want to ensure you have a positive experience with Garmont footwear and stand behind our products. Hearing that you wouldn't recommend them based on this experience, and your thought about potentially receiving an outlier pair, is something we take seriously. We believe there might be another model within our lineup better suited to your specific needs and preferences, perhaps addressing the grip and breathability aspects you highlighted. Therefore, we would be willing to replace your T4 Groove boots with a different Garmont style. We value your potential service in law enforcement and want you to have footwear you can trust. To facilitate this, we will send you a separate email shortly detailing the information we would need from you to arrange this exchange and help select an alternative model from our range that might be a better fit for your requirements. Please keep an eye out for that message. Thank you again for your candid and thorough feedback. It is invaluable, even when it highlights areas where your experience differed from the norm. We will share it internally with our product development and quality control teams. We are committed to providing high-quality, reliable footwear, and we hope this resolution demonstrates that commitment. We look forward to connecting with you via email soon. Sincerely, The Garmont Team

Thank you for contacting us. We appreciate you bringing the issue with your T8 NFS 670 Wide boots to our attention. We understand your disappointment with the boot's performance. While failures are infrequent, they can occasionally occur. Please be assured that we stand behind the quality of our products and offer a one-year warranty on our entire boot line. I have sent you a separate email outlining the information we require to process your replacement. Upon receipt of your response, we will promptly ship a new pair of boots to you. We sincerely apologize for any inconvenience this may have caused and are committed to resolving this matter efficiently. Thank you for your understanding.