Garmonttactical
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19 juni 2025

I brought few different size shoes because I want to find my size. I don't mind the re-shelving fee or even the re-shipping fee. but it's been 3 weeks and my return is still not complete. I brought other boots from other brands. I got them, found my size and shipped back the ones I didn't need and gotten my refund already. Not to mention other companies provided much easier return services. I don't think I will ever use Garmont's main website to buy boots ever again because the customer service is just terrible.

Sælgers svar

Hello! Thank you for reaching out to us about your refund. I sincerely apologize for the delay you've experienced. We always aim to process refunds for our valued customers as quickly as possible. Our policy is to process refunds within 7 to 10 business days once your boots are received back at our warehouse. Please note this timeframe doesn't include weekends, as our warehouse is closed. After your return is inspected and re-entered into our stock system, our account manager issues the refund to your credit card. Once that credit is processed, it typically takes 3 to 5 business days for your bank to post the refund to your account. I've checked your return, and I'm happy to confirm that it has been successfully received at our warehouse. Your refund will be processed today! Please allow 3 to 5 business days for it to appear on your credit card statement. I understand that this return has taken longer than our usual timeframe, and I truly apologize for any inconvenience this delay has caused.

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18 juni 2025

The delivery process was fantastic. They arrived in two days after ordering, and they're comfortable. I purchased the NFS and feel I can run in them well. However, the stitching in the heel has come apart, on both boots, after one 12-mile ruck and minimal train-up. After 3 months of wear, they have become unservicrable, according to AR 670-1. For $200 boots, which are praised by SOF personnel in other reviews, I've had a less than stellar experience. I've emailed the company with no response. Others in my unit have the same boot. Some don't have this issue, and some do. It seems like consistency is poor for this boot and I'm not likely to purchase from this company again.

Sælgers svar

Thanks for contacting us. I'm sorry to hear about the issue with your Garmont boots and that we missed your initial message. What you've described sounds like a manufacturing defect. We're happy to get a replacement pair out to you. To do so, we've sent a separate email to your account detailing the information we need to process your replacement. We have encountered this issue before, though it's not widespread. We've isolated the cause, and this defect should be corrected in future production. We apologize again for the missed correspondence and are committed to resolving this for you quickly.

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14 juni 2025

Bare bones website interface but they're responsive and follow through. Boots were a half size to a full size too big compared to my normal sizing. Had to pay shipping on my own for returns.

12 juni 2025

Everything went smoothly and product was as described.

8 juni 2025

The boots shipped and arrived quicker than expected. First thing I noticed when I put them on for the first time was how comfortable they felt. After the first hour hike to break them in there were no issues with blistering or rubbing. These boots are awesome.

5 juni 2025

no issues with the ordering process

5 juni 2025

Best boots I have bought. Very comfortable no break-in needed. Shipping was fast 2 days.

2 juni 2025

Easy shopping experience, quick service and delivery.

30 maj 2025

Easy to navigate shopping site and very easy checkout experience.

28 maj 2025

Great on-line shopping experience. Size I needed was in stock, was shipped same day as purchase and arrived 2 days later on standard shipping. Definitely recommend and will buy again.

27 maj 2025

Everything was perfect, except there was no option to select the T8 Defender for the warranty registration.

27 maj 2025

Easy process from start to finish. Quick shipping to APO address to “boot” — pun intended.

22 maj 2025

I ordered boots from Garmont because I have used their product for years and I trust the brand. This time, I decided to pay extra for express shipping which promised to deliver my package within 2 days. After a week without a confirmation email that my boots had even been shipped, I contacted customer service, justifiably upset with the situation. Sales manager Kyle not only did a fantastic job of explaining why my shipment had been delayed (evidently, the product I ordered was out of stock), but he offered to substitute the boots I ordered with a more premium product at no extra cost and refunded me the shipping fee. Overall, I've been incredibly satisfied with my decision to shop at Garmont. Thanks Kyle, you're the best!

22 maj 2025

Amazing boots.

20 maj 2025

Everything was pretty basic. Garmont is popular enough where things go out of stock pretty often. However, it seems like they restock product fast. What really surprised me was the 'no free returns' especially with online footwear purchases.

Sælgers svar

Hello, Okay, thank you for taking the time to share your feedback with us. We genuinely appreciate hearing about your experience with Garmont. It's great to hear that you've noticed the popularity of our footwear – you're right, our products do tend to move quickly, and we work hard to restock them as efficiently as possible to meet demand. Regarding your surprise about the 'no free returns' policy, especially for online footwear purchases, we completely understand where you're coming from. This is a point we've considered carefully. As a specialized footwear company dedicated to producing high-performance boots and shoes, our primary focus is on offering the best possible product at a competitive price point. We also strive to keep our initial outgoing shipping costs as reasonable as possible for our customers. Unlike some of the very large online retailers who operate on a much different scale and can absorb return shipping costs across a vast range of products, we've found that offering free return shipping would significantly impact on our overall pricing structure. To maintain our competitive pricing and continue investing in the quality and innovation that Garmont is known for, we've chosen not to build the cost of return shipping into our product prices or outgoing shipping fees. This approach allows us to be more transparent about our costs and ensures that customers who are confident in their selections aren't subsidizing the returns of others. We do our best to provide detailed sizing information and product descriptions to help you make the right choice the first time. We understand that this might differ from what you've experienced with larger e-commerce platforms, and we appreciate your understanding of our position as a more specialized brand. We are constantly evaluating our policies and looking for ways to improve the customer experience while staying true to our commitment to quality and fair pricing. Thank you again for your valuable feedback. We hope you continue to enjoy the quality and performance of Garmont footwear.

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