Garmonttactical
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4.7 /5

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29 October 2025

Easy website and ordering process - shipped to APO and had no issues.

28 October 2025

I bought some tactical boots for my son, he is in basic training. First time parent having a son deployed. I needed to change the delivery address to Ft Sill. I called customer service and worked with Nathaniel and he immediately took care of me and worked with the order department and they did it! God bless you guys and God bless America! Thank you!

23 October 2025

I wish the return policy was easier in navigating the page also

20 October 2025

Boots are fantastic. I bought them to ship to my son who is in osut training. He asked for this specific pair even though he already has 3.

14 October 2025

Great product and great customer service. They went above and beyond to solve a shipping issue that was not even their fault. Thank you again!

14 October 2025

The ordering process was fine, but I felt misled by the FAQ on my shoes. The sizing felt very narrow and uncomfortable and I couldn’t imagine spending hours in these boots. I was very dismayed at the return process where I not only had to pay for returns but had to do multiple other steps. I won’t be purchasing shoes from Garmont in the future because of the poor E-commerce experience. Could easily be remedied by a fair (and more with the times) return process

Seller's reply

Hello, Thank you for taking the time to share your detailed feedback with us. I am genuinely sorry to hear that the boots were not a comfortable fit and that your experience with our return process was frustrating. We truly value this insight, as it helps us understand where we can improve. Regarding the sizing, I sincerely apologize that the fit felt narrow and was not what you expected based on our FAQ. Garmont boots are designed in Italy and often feature an athletic, anatomical fit derived from our mountaineering heritage. This can feel narrower than some other brands, particularly in our tactical line. We understand that finding the right size can be a challenge, and we are continuously working to provide clearer sizing guidance. We also want to acknowledge your comments about our e-commerce experience, specifically the return process. We understand your dismay with having to cover return shipping. To be transparent, the primary reason we are not able to cover these costs is to maintain fair and consistent pricing on our products. Instead of building the high cost of return shipping into our prices—which would increase the overall cost for all customers—we focus our resources on the research, high-quality materials, and durable construction that our brand is known for. That said, we recognize that the e-commerce landscape is always changing. Please be assured that we have heard your concerns, and we will be sharing your feedback directly with our leadership team as we review our policies to better align with our customers' expectations. We are disappointed that we lost you as a customer, but we are grateful you brought these issues to our attention. Thank you!

13 October 2025

Rapid delivery, good quality boots

13 October 2025

Late receiving boots so unable to get to my soldier in time

10 October 2025

Shopping was easy and I have strange address so the company called me up to verify which was very nice. Quick shipping high quality prodcut.

10 October 2025

Excellent product, true to size and no break-in period. Boots were delivered faster than I expected. Will buy here again.

9 October 2025

Awesome boots!

8 October 2025

The shopping experience online and the post purchase experience with customer support were both excellent.

7 October 2025

This was the worst online shopping experience ever & I will not be buying from yall ever again. Somehow I accidentally ordered the wrong size boots, well I noticed literally right away & within 5 minutes reached out to try to get it fixed, a gentleman “called” me (the phone rang once then hung up) and then he sent me an email saying they don’t cancel or change the orders at all and I’ll have to return them. Well I ordered these for my husband who’s at bootcamp (you’d think this would be common since a lot of these boots are for military personnel) he’s not able to return the boots or deny the shipment as I was advised. So now I’m out $200 because for some odd reason there’s no way to cancel or change your order even though it hasn’t been shipped yet. Honestly this was one of the worst experiences I’ve had with an online retailer & I can only recommend to NOT shop here

Seller's reply

Thank you for reaching out to us. I am very sorry to hear about the frustrating experience you've had with your recent order. I understand you needed to change the size for your husband’s boots, and I sincerely apologize for the inconvenience and concern this situation has caused. To provide some context for our process, once an order is placed, it is instantly sent to our warehouse to be prepared for shipment. We process orders as quickly as we can in an attempt to compete with the speedy shipping of other larger online retailers, such as Amazon. Because our warehouse is in a different state from our offices, our system does not allow us to change or cancel an order once it has been transmitted for fulfillment. While this efficiency is usually a benefit for our customers, I completely understand how in this case it has created a very difficult situation, especially given your husband is at bootcamp and cannot easily manage a return. I want to help find the best possible solution for you. When the package is delivered, it can be returned for a refund. We would be happy to walk you through that process whenever you are ready. I realize this is not the ideal outcome, and please accept my genuine apologies for the frustration this has caused. We value you as a customer and regret that this experience did not meet your expectations.

1 October 2025

I purchased the Nemesis 6 G-Dry boots, and they are phenomenal. I did have a slight issue with clicking in the left boot sole. The customer service representative resolved the issue immediately and replaced the boots. I WILL BE BUYING ANOTHER SET OF BOOTS SHORTLY!

1 October 2025

Fast shipping and excellent quality product.

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