Garmonttactical
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4,7 /5

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4 dezembro 2024

Return policy sounds more customer friendly than it is. I had to pay to ship it with mandatory tracking and didn’t get 100% refund for unused boots. I guess putting my foot in a boot to test fit for less than a minute counts against me. 10/10 recommend other companies. I got weird duck feet from decades of swimming, so I don’t count that against them. I count the financial loss and return policy ambiguity that favors the company against them.

Resposta do vendedor

Hi there, Thank you for reaching out to us. We understand how frustrating it can be to wait for a refund. As a smaller company, we unfortunately can't offer free return shipping. Additionally, our warehouse team needs to inspect all returned boots to ensure they're in brand-new, resalable condition. The return process can take up to 8 business days, especially during the busy holiday season. We'll process your return as quickly as possible and issue a refund to the original credit card. Thanks for your patience and understanding.

4 dezembro 2024

Things were great until I had to return an item. Per my tracking number return was received a week ago and I still don’t have my refund

Resposta do vendedor

Hi there, Thank you for reaching out to us. We understand how frustrating it can be to wait for a refund. Our warehouse team needs to inspect all returned boots to ensure they're in brand-new, resalable condition. The return process can take up to 8 business days, especially during the busy holiday season. We'll process your return as quickly as possible and issue a refund to the original credit card. Thanks for your patience and understanding.

4 dezembro 2024

Ordered one pair of boots. Wrong size…,they make it very difficult to return and of course I had to pay for the return shipping. They have received the boots according to the tracker two weeks ago, but I still have never received a refund. I went to “Tactical Gear” to get the replacement boots. Highly recommend Tactical for all your kit!

Resposta do vendedor

3 dezembro 2024

Shopping at Garmont couldn’t be easier. My size is always in stock and I always get the same model and color. These are my favorite everyday boot so I replace them every 6-8 months. Shipping is fast and they run true to size.

30 novembro 2024

Great boots for rugged terrain and going through streams. Water didn't get seep through the tongue which is great! These boots are great for rucking and I didn't blister that easily compared to other branded boots. I'm definitely going to order another pair when the time comes.

30 novembro 2024

Everything was great. Love the boots.

28 novembro 2024

I am satisfied with my purchase from Garmonttactical, my order was processed in a timely manner and I received what I ordered in good condition.

28 novembro 2024

Shopping process was easy and the product was high quality and shipped quickly

27 novembro 2024

Excellent, I order online from Puerto Rico and the shipping address was Oklahoma, my son received the package on time.

26 novembro 2024

All good accept they took my information and didn't let me use the first purchase discount, so that was not very cool.

26 novembro 2024

I am very satisfied with the service

24 novembro 2024

Delivery of product went great. Problems started when I needed a different size. Had to pay to send boots back to a warehouse $30 and am still waiting on a refund over a week after boots arrived back after numerous emails. So $260 for boots then another $30 to send them back. Not a happy customer at the moment.

Resposta do vendedor

Thank you for contacting us about your recent return. We understand how frustrating it can be when a purchase doesn't meet your expectations. We appreciate your patience as we process your return. To ensure the quality of our products, we carefully inspect each returned item. This process may take up to a week, depending on our current volume. As a small business, we strive to provide excellent customer service while managing our costs. While we cannot offer free return shipping, we value your feedback and will share your comments with our team. Thank you for your understanding.

24 novembro 2024

Very easy to select what product you needed and what size specifications. Got a chance to look at the shoes at a conference recently and was impressed by the quality and light weight material the shoes were.

23 novembro 2024

The first time I chose the wrong size because your measurements turned out to be incorrect. However, the shoes are very comfortable and practical, and I bought them on sale.