Mademuranoglass
Reviews: 1,004

4.7

Calculated on 264 reviews in the last 12 months

Last 3 months: 4.7/5

(out of 42 reviews)

Last month: 5.0/5

(out of 12 reviews)

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5.0 /5

Last review: 28 April 2025

23 March 2025

All round excellence, with only one exception! Their customer service and helpfulness were tremendous and I love my product- Large Sylvestro Cat, personally engraved in recognition of her upcoming Graduation. It was hand engraved and shipped to me within a day! Regrettably I have one complaint which I think needs mentioning and that is the cost of shipping which I had assumed was included in the price at checkout. However I was hit with a cost of a further £65 on delivery. I think this cost should either be charged at checkout or else at least be advised to customers upfront. However, only a small gripe in what was overall a first class experience.

23 March 2025

We ordered a replacement tiled glass bowl as we had broken one that we had bought from Murano Glass several years ago. I communicated with Alvise, sent a photo of the original and they produced a similar bowl which was then shipped to us in Kenya. The entire process was seamless and we love our new bowl!

18 March 2025

fast, reliable delivery, top

17 March 2025

Whilst purchasing the item was relatively simple, I was not given to understand that I would be required to pay import duty and taxes when shipping the item to the UK. Whilst I wouldn't necessarily expect you to be able to calculate that cost, I would certainly expect that the additional cost would be brought very clearly to my attention prior to completing the purchase. As it is, the item has cost me significantly more than I expected it to, and I was given no alternative other than to pay the additional costs. When I raised this with you, you drew to my attention a clause within your terms and conditions which made me responsible for these costs. You also said that it was not your fault, it was a UK government cost as a result of the UK leaving the EU. Whilst that may be the case, I would still expect to be warned about the additional cost in advance (ie before I made the purchase, or at least, as I was making the purchase) so that I could factor that cost into whether or not to complete the purchase. Very poor.

16 March 2025

Went online and ordered a glass sculpture. The item was sent almost immediately, and turned up at my door in rural Australia in just a few days! Amazing. It was packed very well and atrrivef intact. What a beautiful toucan! It will be used as an award for business excellence by the Healesville Rotary Club next week- a Costa Rican coffee roaster. Hence the toucan.

13 March 2025

If I could give no stars at all - I would. The single worst online purchase experience I have ever had! The necklace was a Christmas gift that arrived in pieces. The seller Alvise Dei Rossi would not accept that the piece must have been sent that way, as there was no interference with packaging (accusing me of having caused the damage), incorrectly advised us that he would send a replacement immediately and being a real pain when we tried to get our money back for returning the item. Do not use this company.

12 March 2025

It was great to be able to WhatsApp questions and receive answers promptly from Mademuranoglass. The watch I have received is dainty and pretty but sadly the watch face is far smaller than I was told. It is 2.5cm not 4cm. Also more than slightly disappointed that the murano glass design is not the hearts and daisies surround as clearly advertised. It might be helpful to let the customer know that the design advertised is not guaranteed. Very speedy delivery and well wrapped for shipping.

9 March 2025

Regalo riuscitissimo, parure verde acqua e smeraldo splendida. Grandissima professionalità e artigianalità, estrema cortesia e cura nel servizio al cliente. Bravissimi!

6 March 2025

Sono molto disponibili e i prodotti sono arrivati in buone condizioni.

28 February 2025

Ottima esperienza! Ho acquistato per un regalo, una lampada in vetro di murano che ho dovuto cambiare, a malincuore, perché bellissima ma troppo grande. Ne ho scelta una un po' più piccola ma meravigliosa che ho ricevuto da qualche giorno. Spedizione molto curata, e grandissima disponibilità e gentilezza da parte dei proprietari. Grazie infinite! Consigliatissimi!!!

28 February 2025

Necklace arrived very quickly and was even more beautiful than on the photo, a perfect gift. Very good value for money

27 February 2025

Incredibly fast delivery.

26 February 2025

Consegna nei tempi previsti (celerissimi) - oggetto acquistato corrispondente in toto a quanto visibile sul sito - completo di confezione regalo e carta. Fantastici anche nel supporto chat e telefonico!! Complimenti e grazie mille

20 February 2025

As usual a wonderful piece of Murano glass. From ordering to being delivered a great smooth experience. Would have no hesitation in recommending this company 5 stars.

19 February 2025

Excellent and efficient. Beautiful and high quality product.

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Last review: 2 days ago

Certificate status: VALID

Reviews in mediation: 0

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More than 1500 original works made by our Murano glassmaker

Mademuranoglass (User Enabled)
Calle del convento 5
30141 Murano (VE)
Italy
VAT number 04341700278
Tel. 329.3308045

Category: Casa e giardino

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Mademuranoglass Reviews: 1,004

95.2%

2.3%

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Mademuranoglass
Reviews: 1,004