Nomination
Reviews: 5,646

4.6

Calculated on 647 reviews in the last 12 months

Last 3 months: 4.6/5

(out of 154 reviews)

Last month: 4.6/5

(out of 62 reviews)

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Average product rating

4.8 /5

Last review: 27 August 2025

13 February 2017

Stressful, will never purchase anything again. Received a giftcard as a present , initially Nomination website did not recognise the barcode. After numerous emails to Nomination in Italy, their website accepted the gift code. Then the fun started..... no delivery! again after numerous emails to Italy, I was informed items were not in stock and other exucses. Waited about 7 weeks then my friend who purchased gift card reclaimed her money via Sec 75 Consumer Credit Card Act for failure to deliver goods. Within days, I was notified that goods had been dispatched. I replied requesting that they don't send the goods as money had been refunded, however this was ignored and received goods! I contacted them requesting how do I return the goods and to date received no reply. My friend who has been charged again is now having the inconvenience to explain situation to her bank and again requesting that she be refunded. I since made an attempt to return goods to a Nomination shop in UK, however they have refused goods saying I have to return goods to Italy and pay for postage. 3 months later the battle continues........

Reply of the merchant

Good morning, thank you for your feedback. As many times as you make implementations to improve a service, it is possible that there are mistakes to be fixed. Our site is completely new, and the system of registration of the Gift Card has given us problems in the initial phase. We are very sorry that this situation has had an impact on our service to you. We have done our best to remedy our mistake, always in accordance with our policy. We sent you an email with our apologies and a discount voucher for any inconvenience caused. At disposal if you need any further explanation, Best Regards, Customer Service Staff

9 February 2017

Excellent customer service (including the chat facility which I used); items beautifully packaged too.

8 February 2017

Quick delivery! Easy to find exactly what you are looking for.

6 February 2017

Delivery arrived on time and well packaged to avoid breakage.

5 February 2017

Easy to order and the items got here within 2 working days, the courier was tracked and very professional. Would highly recommend to anyone wanting a fuss free, first class service.

5 February 2017

I have purchased three bracelets and three rings as gifts, everyone I gave them to loved them. All orders were shipped immediately and arrived in lovely gift boxes (that you don't get from other stockist) Would recommend products to anyone and will certainly buy from them again.

4 February 2017

Great quality and fast delivery. Thank you so much!

3 February 2017

The team there at Nomination are superb and communications when I had a problem ordering online with a gift card were patiently resolved! Great service

3 February 2017

Very fast service.

2 February 2017

Beautiful charms, easy to add in to a bracelet. Bought for a friend for her birthday and she loved them. Website was easy to use and the order process was very quick and easy. I hadn't realised however that the charms were coming from Italy and was a little worried as they took a long time over the Christmas season to be delivered. This was my fault for not reading the infor on the site when ordering!! Overall I will be ordering from this company again as other makes of charms which fit this type of bracelet are not as good a quality as the authentic Nomination charms.