Nomination
avaliações:

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5 estrelas

4 968

4 estrelas

539

3 estrelas

214

2 estrelas

128

1 estrelas

212

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Produtos/Serviços

4,8 /5

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18 dezembro 2020

A bit late but good service

18 dezembro 2020

Not arrived and you have just reminded me to chase

Resposta do vendedor

Good morning we regret to read your review. My colleague Ilaria has opened the complaint with courier today morning. We regret for the inconvenience, not caused by our company. We're working on your issue. We'll give you other details as soon as possible. Regards Giada

18 dezembro 2020

Beautiful & arrived super quick !

18 dezembro 2020

I ordered 2 separate charms as 2 separate presents and they have came and they are linked together I can not get them undone.

Resposta do vendedor

Good morning we regret to read your review The links can be separated by yourself, it's an easy operation. Please see the video tutorial here; https://www.youtube.com/watch?v=WHRZEMmiNn0 Anyway you should receive 2 single packaging, one for each link. Regards Giada

18 dezembro 2020

Customer service? Sucks. Can't score a zero. Way way late, entire answer was suck it up, our terms are clear - we don't need to tell you its not in stock (yeah.. your site says is it?!) and will send it when we can. Thanks Nomination - I nominate you as the worst customer service (term used loosely) of 2020, and thats saying something..

Resposta do vendedor

Good morning we regret to read your review. Your order was late due to a missing item that it back in stock after some days. We can understand your disappointment and we regret if you've received a bad customer service. We only explained via email our policy. Our items are handmade so the production can be sometimes delayed. Anyway we replied to your email in short time, we receive every day many and many requests. Regards Giada

18 dezembro 2020

Absolutely love it x

18 dezembro 2020

The two charms I bought came fastened together, however they were gifts for two different people and I found it difficult to separate them and was worried they might get scratched. One did not look in the best condition in the first place.

Resposta do vendedor

Good morning we regret to read your review. Please, for next time, write us your request on the notes field. Your links'll be sent separately. Anyway there is a video tutorial on our youtube channel that it can help you to separate the links. I hope i've been helpful. Regards Giada from Nomination Staff

18 dezembro 2020

Went over and beyond as had to cancel first order of a charm.

18 dezembro 2020

Excellent service, and did not wait long for my order to arrive. I’ve ordered many times directly from you and each order has been the same...great service, and fabulous product Nomination!

18 dezembro 2020

Fantastic products , easy to use website , fast efficient delivery ! Brilliant !

18 dezembro 2020

My daughter loved it for her 18th birthday, nice and simple charm. Beautiful

18 dezembro 2020

Service exactly as expected. Notifications received advising where the order was up to. Arrived with lovely presentation packages to put together so they weren’t damaged in the post. Excellent customer service

18 dezembro 2020

Excellent service, clear emails and once dispatched, was delivered very quickly. Have been told that they all arrived safely, securely packaged and were loved the minute they were seen.

18 dezembro 2020

Bracelet quality is really good. Wish you would include the tool to help change a link though because it’s extremely difficult

18 dezembro 2020

The item I ordered was a totally different colour to the one in the website even allowing for different lighting , no replacement was offered, item arruved with no paperwork or return label, so I have had to pay to return item.

Resposta do vendedor

Good morning we regret to read your message. We check with our production your complain but the watch sent is the same ordered. We've proposed you a return for a refund. Anyway our company send you the correct item. Regards Giada