Nomination
avaliações:

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5 estrelas

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4,8 /5

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26 janeiro 2019

I ordered my item on 6th January using a gift card that I got for Christmas. I have never shopped directly with Nomination before and was disappointed to see that they didn’t have as much choice as other retailers. On 11th January I contacted customer services as I had not received any correspondence regarding my order. I spoke to a lady who told me that she couldn’t even look to see if I had placed an order never mind tell me if it had been dispatched yet. As customer services I would assume that this is something they would be help with but no I was told that they couldn’t help me at all. I then emailed customer services and received a reply a few days later saying that they had been closed for Christmas so no items had been posted. I did not see any mention of this on the website and there was nothing on my email when I did eventually receive confirmation of my order. My item was then delivered 22nd January, a total of 16 days after ordering. This would not have been a problem if I had been made aware. Very poor customer service.

Resposta do vendedor

Dear Customer, Thank you for your review. We regret if this delay may cause you any inconvenience but, as stated on the website we will resume shipping on the 14/01 due to inventory closing. We inform all our customer about this delay on the "check-out" page. Due to that we started to ship all the order received by now, from the 14/01. Generally our shipping times are 3/5 working days. Please, accept our apologies for the delay. This is not the standard shipping times. Regards, Giada from Nomination Staff

25 janeiro 2019

Excellent service, and speedy delivery considering it's coming direct from Italy. The packaging is lovely and it was exciting opening it up.

25 janeiro 2019

Excellent service, regular e-mails updating the progress of my order.

24 janeiro 2019

Excellent customer service order was despatched by special delivery to arrive in time for a birthday gift.

24 janeiro 2019

I am very satisfied with the product.

23 janeiro 2019

Highly delighted with the charms, fab sale price ,swift delivery & an all round excellent service with great communication every step of the way.. Thank you i would recommend to all & will be using again.

23 janeiro 2019

I’ve ordered several times now from these lovely people. Their customer service is brilliant. Will definitely purchase from them again.

23 janeiro 2019

Easy to use web page

23 janeiro 2019

I am really impressed with the level of customer service and the swiftness of delivery. I have since placed another order. I highly recommend this company.

23 janeiro 2019

Excellent, very well packaged, great communication and loved the items. Will definitely be ordering more from them.

23 janeiro 2019

Brilliant service, quality products fast shipping. After sales service very good.

23 janeiro 2019

Excellent customer service. From choice, quality and delivery, can’t be faulted.

23 janeiro 2019

Everything went well

22 janeiro 2019

Easy to use and order website. My items were dispatched and delivered quickly and on time. Great email corrispondance and delivery tracking. Well Done Nomination. I'll be ordering again.

22 janeiro 2019

Once order and payment had gone through, my order was here within days, courier site easy to arrange for alternate delivery methods as a signature was required