Nomination
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18 december 2020

quick delivery

18 december 2020

Was not happy with packaging as they where presents

Säljarens svar

Good morning we regret to read your review. In case of problem with the packaging (such as it has been received damaged) please contact us via email. We'll be able to find the best solution for you. Regards Giada from Nomination Staff

18 december 2020

Very happy with the service, the product and the speed of delivery.

18 december 2020

Process was very good. The only time that I felt frustrated was waiting for the despatch e-mail which took approx 7 days. I felt the despatch of a small item , even at Christmas , could have been quicker. When it did despatch , the tracking worked very well and was informative.

18 december 2020

Fantastic service yet again, this is the second time I have bought direct and am delighted with my purchase. Delivery was very fast, thank you very much. Kind regards

18 december 2020

A bit late but good service

18 december 2020

Not arrived and you have just reminded me to chase

Säljarens svar

Good morning we regret to read your review. My colleague Ilaria has opened the complaint with courier today morning. We regret for the inconvenience, not caused by our company. We're working on your issue. We'll give you other details as soon as possible. Regards Giada

18 december 2020

Beautiful & arrived super quick !

18 december 2020

I ordered 2 separate charms as 2 separate presents and they have came and they are linked together I can not get them undone.

Säljarens svar

Good morning we regret to read your review The links can be separated by yourself, it's an easy operation. Please see the video tutorial here; https://www.youtube.com/watch?v=WHRZEMmiNn0 Anyway you should receive 2 single packaging, one for each link. Regards Giada

18 december 2020

Customer service? Sucks. Can't score a zero. Way way late, entire answer was suck it up, our terms are clear - we don't need to tell you its not in stock (yeah.. your site says is it?!) and will send it when we can. Thanks Nomination - I nominate you as the worst customer service (term used loosely) of 2020, and thats saying something..

Säljarens svar

Good morning we regret to read your review. Your order was late due to a missing item that it back in stock after some days. We can understand your disappointment and we regret if you've received a bad customer service. We only explained via email our policy. Our items are handmade so the production can be sometimes delayed. Anyway we replied to your email in short time, we receive every day many and many requests. Regards Giada

18 december 2020

Absolutely love it x

18 december 2020

The two charms I bought came fastened together, however they were gifts for two different people and I found it difficult to separate them and was worried they might get scratched. One did not look in the best condition in the first place.

Säljarens svar

Good morning we regret to read your review. Please, for next time, write us your request on the notes field. Your links'll be sent separately. Anyway there is a video tutorial on our youtube channel that it can help you to separate the links. I hope i've been helpful. Regards Giada from Nomination Staff

18 december 2020

Went over and beyond as had to cancel first order of a charm.

18 december 2020

Excellent service, and did not wait long for my order to arrive. I’ve ordered many times directly from you and each order has been the same...great service, and fabulous product Nomination!