Otticanet
Recensioni: 1.483

star-rating
4,7
/5
Calcolato su 461 recensioni negli ultimi 12 mesi
 
Ultimi 3 mesi: 4,5/5  
(su 142 recensioni)
Ultimo mese: 4,4/5  
(su 57 recensioni)

93,9%

1.392 recensioni

0,7%

10 recensioni

5,5%

81 recensioni

Filtra per voto:

1.313
79
10
20
61
Altri indicatori
Prodotti/Servizi
4,9 /5
Ultima recensione: 18 luglio 2025
star-rating
5
/5
13 ottobre 2023
Vielen Dank! Produkt und Lieferung und Support - alles super! Otticanet hat auf meinen Wunsch hin, gegen eine Gebühr, auch die Verzollung übernommen. Auch das hat bestens geklappt. Dankeschön 🙏🏻
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star-rating
5
/5
12 ottobre 2023
Very fast handlong of my order, fast response in case of questions, and extra service for tax and cuatoms avaliable. Highly recommended and will for sure order with otticanet again!
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star-rating
5
/5
12 ottobre 2023
Good deal and delivery !
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star-rating
5
/5
11 ottobre 2023
Positive experiences with the shop - my glasses delivered within a couple days and without problem at the Swiss border (delivery from Italy). Happy.
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star-rating
5
/5
11 ottobre 2023
Great service, fast shipping. Thanks for shipping overseas!
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star-rating
5
/5
10 ottobre 2023
I ordered 2 pair of sunglasses and one was wrong. So I asked subsequently if the Otticanet assistance could change the wrong one with another one available on their website. They replied to me in a prompt and kind way, charging me the difference between the 2 pairs of sunglasses and shipping me right away the definitive order. Great professional service and nice cordiality.
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star-rating
5
/5
10 ottobre 2023
Happy with the product and speed of service/delivery
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star-rating
5
/5
9 ottobre 2023
fast shipping gorgeous glasses
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star-rating
5
/5
9 ottobre 2023
Purchasing process was smooth and order tracking was nice
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star-rating
5
/5
6 ottobre 2023
Sodisfatta pienamente. Ordine arrivato in pochi giorni. Occhiali perfetti, confezionato molto bene.
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star-rating
5
/5
6 ottobre 2023
good quality
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star-rating
1
/5
6 ottobre 2023
0 stars. I received an empty parcel. NO SUNGLASSES in the package, an empty box with a leaflet inside. Contacted customer service and no reply.
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Risposta del venditore
Hello Karolina, We are sorry for the inconvenience. Please consider that we always reply to our customers messages within one business day. When you informed us that your parcel was empty, we immediately checked with our warehouse. We are totally sure that we put the glasses in your package, as they are no longer in their position in our warehouse. We filed a claim with the courier but they refuse it as the package was in good conditions when you received it. It was not damaged or tampered. We are sorry about this, we did everything we could. At your disposal. Yours Otticanet
star-rating
1
/5
6 ottobre 2023
The very expensive sun glasses were twisted out of shape. No customer service
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Risposta del venditore
Hello Larissa, we are sorry to read you review. We replied to your email just a few hours after you sent it, as we always reply to the messages within one business day. If you don't receive any answer from us, it means that your email has not reached us. We checked your pictures and your glasses arms were not aligned. As we explained, due to jumps in temperature, the material of the glasses can move. This often happens on acetate frames and it is easy to fix. In order to do it, we suggested you to go to a local store so that an optician could adjust the frame by heating it directly on your face. This is a routine and free operation, opticians do it every day on all frames and it takes only a few minutes. In case this is not possible, you can return the glasses by 30 days from the delivery. We remain at your disposal. Yours Otticanet
star-rating
5
/5
4 ottobre 2023
Everything was fine. Shipping is fast and the sunglasses are perfect. I definitely would buy again.
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star-rating
5
/5
2 ottobre 2023
The communication was prompt and friendly, and the delivery to Switzerland was fast. Within a few days, I had my sunglasses.
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Informazioni sull'azienda

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.
Otticanet (Utente Attivo)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italia
Partita IVA 02250880024
Tel. +39 015 20479

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