Otticanet
reviews:

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/5
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4.9 /5
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star-rating
1
/5
10 September 2025
Have not received otder
Seller's reply
Hello, we checked and Fedex correctly delivered your parcel. We apologize for the long delivery time that has been unexpected and out of our control. US Customs made some unusual random controls on import packages and this caused delays in the deliveries. We promptly sent to Fedex all the documents that they requested to release the package. We ship glasses all over the world since more than 20 years and we have never had so long delivery time. We are sorry for the inconvenience and we assure you that now Customs clearance process is back to normal. We remain at your disposal. Kind regards Otticanet
star-rating
5
/5
9 September 2025
Great!
Seller's reply
Hello, thanks for your kind review. 
 We are really happy when we can satisfied our Customers. We hope to meet you soon again. Kind regards Otticanet
star-rating
5
/5
9 September 2025
Easy to order. Great communication & shipping information. Excellent experience
Seller's reply
Hello, thanks for your kind review. 
 Our aim is to make certain that ordering on Otticanet is easy and pleasant. We are happy to know that you appreciate our service and that you are satisfied. We hope to meet you soon again. Kind regards Otticanet
star-rating
5
/5
9 September 2025
I bought Gucci sunglasses from Otticante and couldn’t be happier! Shipping was super fast, packaging was perfect, and the sunnies are gorgeous and authentic. Highly recommend!
Seller's reply
Hello, We are really happy to read your feedback. Our main goal is to deliver our authentic products as fast as possible. See you next time! Yours Otticanet
star-rating
5
/5
8 September 2025
every thing is good But fedex take fess 40$ !!!!!!!! Why?
Seller's reply
Hello, thank you for your review. We are happy to know that everything is good with us. With reference to fees,  please note that in some countries  duties and import taxes are not included in the price.  We suggest you check our Sale condition and Shipping page. We remain at your disposal for any further information. Kind regards Otticanet
star-rating
5
/5
5 September 2025
veramente positiva, gli occhiali sono arrivati in pochissimi giorni, ripeterò l'acquisto
Seller's reply
grazie per la recensione. E' molto importante per noi sapere che i nostri Clienti apprezzano le nostre spedizioni veloci. Arrivederci a presto su Otticanet! Cordiali saluti. Otticanet
star-rating
5
/5
5 September 2025
Servizio clienti di rapidità top!!
Seller's reply
Buongiorno, grazie per la recensione. Il nostro staff fa sempre il possibile per rispondere tempestivamente a tutte le richieste dei clienti. Siamo felici di sapere che la nostra rapidità sia apprezzata. A presto su Otticanet! Cordiali saluti Otticanet
star-rating
5
/5
4 September 2025
I have bought many pairs from this site. All have been great experiences. Product is as pictured. Quick shipping and packaging turnaround. Great price point. V
Seller's reply
Hello, Thank you so much for the 5-star rating! We are thrilled to know that you enjoyed our services and glasses. Your feedback motivates us to continue providing exceptional service to all our customers. Looking forward to seeing you again soon! Kind regards Otticanet
star-rating
5
/5
3 September 2025
Great experience
Seller's reply
Hello, Thanks for your feedback! We’re looking forward to having you back again soon. Kind regards Otticanet
star-rating
5
/5
2 September 2025
Beautiful glasses, perfect condition and packaged extremely well. Very happy with my purchase!
Seller's reply
Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with. Kind regards Otticanet
star-rating
5
/5
1 September 2025
Everything was perfect: the glasses arrived quickly and were well packaged.
Seller's reply
Thank you so much for your lovely feedback. We always pack each single item very carefully so that our Customer receive products in perfect conditions. We can’t wait to welcome you back for another fantastic experience. Kind regards Otticanet
star-rating
5
/5
1 September 2025
This is my first time ordering frames online. From ordering to receiving the frames, the service was excellent. Thank you, I'm very happy.
Seller's reply
Hello, We’re really grateful and appreciate you taking the time to share your rating with us. We hope to see you again soon! Kind regards Otticanet
star-rating
1
/5
28 August 2025
I still haven't received the shipment, the shipping company (DHL) is very bad and their procedures are slow, and the shipment is still in customs.
Seller's reply
Hello, we checked and DHL correctly delivered your parcel. We apologize for the long delivery time that has been unexpected and out of our control. Saudi Arabia Customs made some unusual random controls on import packages and this caused delays in the deliveries. We ship glasses all over the world for more than 20 years and we have never had such a long delivery time. We are sorry for the inconvenience. We remain at your disposal. Kind regards Otticanet
star-rating
5
/5
27 August 2025
I ordered sunglasses here cheaper than I found in the store. Delivery was super fast! I ordered on a Tuesday and received my glasses on Friday!
Seller's reply
Hello, Thank you so much for taking the time to leave us feedback. We only sell online without intermediates, so we can keep lower prices. When the glasses are in stock, we ship them out right away so deliveries are very quick. We are happy to know that you appreciate our speedy shipments. See you next time! Kind regards Otticanet
star-rating
4
/5
26 August 2025
There were scratches in the glass and the case cover which was sent along with the frame. It was not cleaned too. It seemed like a used one. But thought of not mentioning it. Over all an ok experience.
Seller's reply
Thanks for sharing your rating with us and the community. We are sorry for the inconvenience. It's very strange as the glasses are new and they come directly from the official manufacturer. Moreover, all our employees use gloves to handle the glasses. Your parcel could have been opened and inspected by Customs and Customs workers may have touched them. If something is not ok with the order we usually suggest contacting our customer service immediately in order to make the timely investigations with the official manufacturer and to solve the issue. We remain at your disposal and we hope you will be our Customer again soon. Kind regards. Otticanet

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Company information

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (User Enabled)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italy
VAT Number 02250880024
Tel. +39 015 20479