Otticanet
Reviews: 1,364

star-rating
4.7
/5
Calculated on 427 reviews in the last 12 months
 
Last 3 months: 4.8/5  
(out of 125 reviews)
Last month: 4.8/5  
(out of 36 reviews)

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1,214
76
8
17
49
Other indicators
Average product rating
4.9 /5
Last review: 30 April 2025
star-rating
4
/5
16 July 2022
Good communication and quick delivery to Norway. Sunglasses arrived slightly crocked but nothing a optician can't fix :)
star-rating
1
/5
16 July 2022
I had had no response to my several emails messages regarding return , although I attached the card from the courier to say that unless a form is provided by you to clear customs he cannot take collection. You state return for refund is simple but it has not proven to be, your customer service is non existent and disappointing. You give no notice that £10 will be taken automatically from your account for refund and that alone is fraudulent. I cannot afford to purchase a replacement unless I receive the £211 I paid you which is a substantial amount for anyone to be worried about, it was gifted to me by my elderly pensioners parents for my 60th birthday tomorrow but it has been a headache dealing with you . I will be reporting to you to organisations here and in NY, including Trust point where you have terrible reviews about initiating refunds and customer service which I will post on social media to warn others not to purchase from you. I am a lawyer so I will not sit back until I recover my money which if you keep it is inadvertently theft as I made it clear that I want to return back the goods . I wish like many others I had not purchased from you but instead from a reputable uk company who is trustworthy unlike yourselves!
star-rating
5
/5
15 July 2022
Very quick customer service and quick to ship out my order - thank you!
star-rating
5
/5
15 July 2022
The best service!
star-rating
5
/5
15 July 2022
Love my new Persol 714 sunglasses. Excellent price and fast service with Otticanet, no problems what so ever. Also they keep their website up to date. My sun glasses where the last in stock and immediately after my purchase the site was updated. Highly recommended.
star-rating
5
/5
14 July 2022
Easy ordering process and very quick delivery!
star-rating
5
/5
14 July 2022
A very fast delivery and I’m in love with my glasses
star-rating
5
/5
14 July 2022
Good service and great delivery. Will keep buying them again and again!
star-rating
5
/5
13 July 2022
Super site. Contact facile sur Insta. Tout parfait ! Merci !!!
star-rating
5
/5
13 July 2022
Always happy with my purchases. Thanks
star-rating
5
/5
12 July 2022
First class... Can't complain about anything.... I'll certainly be using these people again
star-rating
5
/5
12 July 2022
Perfect communication, speedy delivery and outstanding price-performance ratio :).
star-rating
5
/5
12 July 2022
As I had to return a pair of glasses that didn’t fit me I have been contacted by support and was aided the whole returning process along. I’ve recieved their customer support as very competent, friendly and fast and would recommend the site and the team with no doubt. Thank you guys
star-rating
5
/5
10 July 2022
Fast delivery and excellent products
star-rating
5
/5
9 July 2022
Very happy with my purchase and the delivery is super fast, highly recommended!

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Bollino Feedaty
Last review: yesterday
Certificate status: VALID
Reviews in mediation: 1

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Information on the company

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (User Enabled)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italy
VAT number 02250880024
Tel. +39 015 20479