Otticanet
reviews:

star-rating
-
/5
Calculated on - reviews in the last 12 months
 
Last 3 months: -/5  
(out of - reviews)
Last month: -/5  
(out of - reviews)

Filter by rating:

1,458
90
11
22
72
Other indicators
Products/Services
4.9 /5
Last review: -
Sorting criterion: most recent.
The list does not include the reviews in mediation. Discover more
star-rating
5
/5
15 July 2025
Fast shipping great service and good prices
star-rating
5
/5
11 July 2025
Shipping was really fast and the product was perfect. I will definitely shop here again.
star-rating
1
/5
10 July 2025
Awful, I still haven't received the product, according to FedEx tracking it is being held up due to lack of customs information provided by your company, I haven't received any other updates from FedEx or your company thus far. Not to satisfied
Seller's reply
Hello , we checked and Fedex correctly delivered your parcel. We apologize for the long delivery time that has been unexpected and out of our control. US Customs made some unusual random controls on import packages and this caused delays in the deliveries. We ship glasses all over the world since more than 20 years and we have never had so long delivery time. We are sorry for the inconvenience and we assure you that now Customs clearance process is back to normal. We remain at your disposal. Kind regards Otticanet
star-rating
3
/5
10 July 2025
World class customer service! But the replacement arms I received, don't't look at all like the arms that broke on Garrett Leicht Markus frames I purchased. So I am back to a brand new pair of glasses with 2 temple tips cracked because the replacement arms I received don't look at all like what's even on the picture of the glasses I purchased. Never in my life had I had arms on a glasses break or ever have to shell out hundreds more on replacement arms that don't match or even look like what's in the photo of the glasses on stock photos of the Markus frames. Unbelievable.
star-rating
1
/5
9 July 2025
Product has not gotten to me yet. Keep calling the number and no one picks up or answers the phone even when I leave a message. I think it’s very bad customer service.
Seller's reply
Hello, we ​are sorry to read your review. We tracked your parcel and Fedex delivered it ​correctly on July 8th​. While concerning the phone calls, we are sorry if we could not answer. Please consider that we always reply to all the calls we receive and we contact back all the customers that leave voice messages. Our correct phone number is 1-855-585-1404 and our customer service is available Monday through Friday from 8.30 a.m. to 7 p.m. and on Saturdays from 9 a.m. to 12 p.m. (Central European Timetable) except during national holidays. ​We remain at your disposal. Kind regards Otticanet
star-rating
5
/5
9 July 2025
Otticanet was very easy to deal with. I paid a lot less in this website and got exactly the item I was looking for. It arrived exactly when expected and I had a great overall experience. Thank you.
star-rating
4
/5
8 July 2025
I was very pleased with the eyeglasses frame and lenses — the quality and style were exactly what I was looking for. However, the delay in shipping the order was frustrating and took away from an otherwise great experience. I hope the delivery process can be improved in the future.
star-rating
5
/5
8 July 2025
Lightning fast shipping. Received exactly as described. Impeccable quality. Couldn't be happier!
star-rating
1
/5
8 July 2025
I am very disappointed. My order has been stuck in customs for weeks. FedEx notified two weeks ago that the shipper/seller provided inadequate information. I gave them more details.. even though this was not my responsibility. I had to google otticanet address and phone numbers to provide to customs.FedEx has had the information for weeks now the package still hasn’t moved and they say cannot help me, I just have to wait for the package to move through customs.
Seller's reply
Hello , we checked and Fedex correctly delivered your parcel. We apologize for the long delivery time that has been unexpected and out of our control. US Customs made some unusual random controls on import packages and this caused delays in the deliveries. We ship glasses all over the world since more than 20 years and we have never had so long delivery time. We are sorry for the inconvenience and we assure you that now Customs clearance process is back to normal. We remain at your disposal. Kind regards Otticanet
star-rating
5
/5
7 July 2025
It’s always an amazing end to end experience ordering from Otticanet. The website is user friendly and they also have the best prices with lightning speed delivery and communication.
star-rating
5
/5
7 July 2025
Fast delivery to Aus, very happy with Otticanet
star-rating
5
/5
7 July 2025
Sono molto soddisfatta 🤗
star-rating
5
/5
5 July 2025
I’ve now bought a few sunglasses. They have all been authentic and perfectly packaged. The shipping is also super quick. I will be back for more.
star-rating
5
/5
4 July 2025
Tutto perfetto
star-rating
1
/5
3 July 2025
I waited two months for glasses without knowing it was a pre-order, and every time I asked about the delivery, no one had a clear answer. Very disappointing experience.
Seller's reply
Hello ​Hatoon, we are sorry to read your review. As you can read in our shipping page, ""For glasses already in stock, shipping starts within one business day from the time of your order. If the items are not immediately available, delivery times will depend on the availability of official suppliers. We will keep you updated via email on every detail"". We order all out of stock items to the official suppliers, that's why then we provided you with a new estimated shipping date. In your case, after you placed the order we informed you that the waiting time for your glasses was quite long, as they were on back order. We informed you constantly about your order status and, as soon as your glasses arrived, we immediately shipped them to you. We remain at your disposal. Kind regards Otticanet

Transparency with Feedaty

Bollino Feedaty
Last review:
Verification status VALID
Reviews in mediation:

Verified reviews
Check the ratings
Discover the reviews

Company information

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (User Enabled)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italy
VAT Number 02250880024
Tel. +39 015 20479