Otticanet
reviews:

star-rating
-
/5
Calculated on - reviews in the last 12 months
 
Last 3 months: -/5  
(out of - reviews)
Last month: -/5  
(out of - reviews)

Filter by rating:

1,506
95
12
24
82
Other indicators
Products/Services
4.9 /5
Last review: -
Sorting criterion: most recent.
The list does not include the reviews in mediation. Discover more
star-rating
5
/5
22 January 2026
Un po lunghi i tempi di consegna ma hanno fatto uno sconto per scusarsi dell’inconveniente Packaging perfetto e assistenza clienti ottima Consigliato
star-rating
1
/5
21 January 2026
I order my glasses 2 weeks ago you told me I will receive them in 7 to 10 days and I did not receive them yet
Seller's reply
Hello, we are sorry to read your feedback. ​W​e checked with the courier and your parcel was correctly delivered at your address. We remain at your disposal. Kind regards Otticanet
star-rating
5
/5
17 January 2026
Service was very efficient. Frame is excellent quality
Seller's reply
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’re glad that you enjoyed our efficient service and our glasses. We hope to see you soon on Otticanet! Best regards. Otticanet
star-rating
4
/5
16 January 2026
Shipping was great, came in good time and the product/packaging was well kept. The product itself has signs of scratching on the lenses and wear on the inside of the arms (half the logo is worn off) Wasn’t aware of this as I thought they were brand new? I know they don’t make this specific model anymore. Everything else was perfect
star-rating
5
/5
14 January 2026
Easy to use website with great prices! Shipping was fast and the glasses came in a well protected package.
Seller's reply
Many thanks for the 5-star rating. We are glad to know that you like our web-site, special prices and our fast shipping service. We know how important it is to deliver products quickly and in perfect conditions. We will wait for your next orders. Best regards Otticanet
star-rating
5
/5
13 January 2026
Great customer service, quick postage & a wide selection of styles.
Seller's reply
Thank you so much for taking the time to leave us feedback. We are glad that you enjoyed our Customer service, our selection of glasses and our fast shipping. We are really happy when we can satisfy our Customers!. We hope to see you again soon. Best regards. Otticanet
star-rating
1
/5
6 January 2026
This was my first purchase from Otticanet. Fulfillment was a major problem, inconsistent with your published fulfillment policies, and downright unsatisfactory. Fulfillment took about 3 weeks before FedEx shipping. By the time of delivery, I had left the delivery address. Customer service did not send me a FedEx return label nor did they refunds and credit my charge card. I would never recommend anyone make a purchase from Otticanet based upon this experience which was totally unacceptable. And customer service had the nerve to shift blame to FedEx ! Inexcusable, unsatisfactory and inexcusable. Never order from Otticanet if you want to receive your purchase in a timely fashion! .
star-rating
5
/5
1 January 2026
Tutto bene
Seller's reply
Grazie per la recensione a 5 stelle! Siamo felici di sapere che tutto sia andato per il meglio! Arrivederci a presto su Otticanet! Otticanet
star-rating
1
/5
30 December 2025
It was the worst experience. I order the item 11/29. It says. 20-25 days. And it finally shipped now 12/30 it still stuck at custom. I ask for help and no one has answer me so far. Not a great experience at all.
Seller's reply
Hello, we checked and Fedex correctly delivered your parcel on January 8th. The order was placed on November 28th, and, according to the waiting time provided, we shipped it on December 16th. We apologize for the long delivery time that has been unexpected and out of our control. US Customs made some unusual random controls on import packages and this caused delays in the deliveries. We promptly sent to Fedex all the documents they requested to release the package. We ship glasses all over the world since more than 20 years and we have never had such a long delivery time. We are sorry for the inconvenience and we assure you that now Customs clearance process is back to normal. We remain at your disposal. Kind regards Otticanet
star-rating
5
/5
30 December 2025
The process was very smooth, and the shipping notifications were terrific. The product arrived early and in time for Christmas. My son LOVES the glasses.
Seller's reply
Thank you for the 5-star rating! We are thrilled to know that you enjoyed the purchase experience on Otticanet and our Customer service. Your feedback motivates us to continue providing exceptional service to all our customers. We hope to see you again soon! Best regards. Otticanet
star-rating
5
/5
30 December 2025
Great experience with this company. Order arrived in perfect condition and right on time. Highly recommended
Seller's reply
Thank you so much for taking the time to leave us your review. We’re happy to see that you had a 5-Star experience at Otticanet. We’re looking forward to having you back again soon! Best regards. Otticanet
star-rating
5
/5
30 December 2025
A smooth transaction and good communication through the shippong process. Great price for great glasses
Seller's reply
Thanks for sharing your rating with us and the community. It’s wonderful to hear that you had a pleasant and easy purchase experience at Otticanet and you enjoyed our special prices. We look forward to being your preferred choice for glasses in the future. Best regards. Otticanet
star-rating
5
/5
29 December 2025
Service clientèle au top. Très bonne qualité des verres.
Seller's reply
Merci beaucoup pour votre évaluation 5 étoiles. C’est super d’apprendre que vous avez apprécié notre service client et nos lunettes. Nous avons hâte de vous revoir très bientôt. Otticanet
star-rating
5
/5
20 December 2025
excellent
Seller's reply
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We look forward to being your preferred choice for glasses in the future. Kind regards. Otticanet
star-rating
5
/5
18 December 2025
Third or fourth time ordering from Otticanet, and they haven’t disappointed me yet. Great selection. Great prices fast shipping!
Seller's reply
Thank you for the 5-star rating! We are thrilled to know that you enjoyed our products, our special priced and our fast shipping! Your feedback motivates us to continue providing exceptional service to all our customers. We hope to see you again soon! Best regards. Otticanet

Transparency with Feedaty

Bollino Feedaty
Last review:
Verification status VALID
Reviews in mediation:

Verified reviews
Check the ratings
Discover the reviews

Company information

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (User Enabled)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italy
VAT Number 02250880024
Tel. +39 015 20479