Otticanet
reviews:

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/5
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4.9 /5
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star-rating
5
/5
10 December 2025
Servizio clienti disponibile e gentile. Risposte celeri ed esaustive.
Seller's reply
Grazie per la recensione a cinque stelle. Siamo felici di sapere che apprezza il nostro servizio clienti, la nostra rapidità nelle riposte e la nostra professionalità!. Speriamo di rivederla presto su otticanet! Cordiali saluti. Otticanet
star-rating
5
/5
10 December 2025
Excellent service
Seller's reply
Thanks for sharing your rating with us and the community. We’re glad that you enjoyed our service. We hope to see you again soon! Kind regards Otticanet
star-rating
5
/5
10 December 2025
Fast delivery.
Seller's reply
Many thanks for your 5 star rating. It is very important for us to know that our customers appreciate our fast shipping. We hope to see you again soon! Best regards. Otticanet
star-rating
5
/5
9 December 2025
The sunglasses I purchased (Tom Ford Havana) were competitively priced and arrived in the UK from Italy, in less than a week. Packaging was excellent and the product arrived in excellent condition. I cannot fault your companies professionalism. I’d definitely buy again from yourselves.
star-rating
5
/5
6 December 2025
Excellent service et livraison rapide ! Je recommande!!!!
Seller's reply
Merci beaucoup pour votre évaluation 5 étoiles. C’est super d’apprendre que vous avez apprécié notre service client et notre livraison rapide. Votre retour est extrêmement précieux pour nous aider à maintenir nos standards de qualité élevés. Nous avons hâte de vous revoir très bientôt. Cordialement. Otticanet
star-rating
5
/5
5 December 2025
Perfect!
Seller's reply
We’re happy to see that you had a 5-Star experience at Otticanet! Thank you for taking the time to leave us feedback. We hope to see you again soon! Kind regards Otticanet
star-rating
5
/5
5 December 2025
It was my first time shopping at Otticanet. You offered a small sale on the item compared to other stores. I love my sunglasses that I purchased
Seller's reply
Thanks for sharing your experience with us! We are happy to know that you like your new glasses. We hope to see you again soon. Best regards. Otticanet
star-rating
5
/5
4 December 2025
Ottima esperienza. Consegna veloce e corrispondente alla richiesta. Consiglio vivamente
Seller's reply
Grazie per la recensione a 5 stelle! Siamo felici di sapere che la sua esperienza su Otticanet sia stata piacevole e che abbia apprezzato le nostre spedizioni veloci. Arrivederci a presto! Otticanet
star-rating
5
/5
3 December 2025
Mon expérience d'achat s'est très bien passée, je suis cliente depuis de année chez Otticanet, ils sont très réactif l'envoi est rapide et soigné. Le choix des lunettes est vaste. Je recommande
Seller's reply
Merci pour votre commentaire. Nous sommes très heureux de pouvoir satisfaire nos clients grâce à nos services, nos produits authentiques et notre rapidité d'expédition. Nous espérons vous rencontrer à nouveau bientôt. Cordialement. Otticanet
star-rating
4
/5
26 November 2025
The item purchased was unique and at a reasonable price.
Seller's reply
Thanks for your review. We’re glad that you enjoyed your glasses and that you like our special prices. We hope to see you again soon. Best regards Otticanet
star-rating
1
/5
25 November 2025
Still haven't gotten the package the seller says I have to be here to sign for it yet for two straight days they haven't showed up. I missed work for this so this is costing me tons of money there's no way to contact them easily and no support as to why the package is the slowest moving one in history cant wait to never do this again I shudder about what could be wrong with the product if this is how it is so far
Seller's reply
​Hello, ​we are sorry about your review. ​We checked and Fedex correctly delivered your parcel. We apologize for the long delivery time that has been unexpected and out of our control. US Customs made some unusual random controls on import packages and this caused delays in the deliveries. We promptly sent to Fedex all the documents that they requested to release the package. We ship glasses all over the world since more than 20 years and we have never had so long delivery time. We are sorry for the inconvenience and we assure you that now Customs clearance process is back to normal. We remain at your disposal. Kind regards Otticanet
star-rating
5
/5
25 November 2025
Amazing purchase, nicely packadged and arrived on time will be checking other products from this site 👌
Seller's reply
Thank you so much for taking the time to review us. It’s wonderful to hear that you liked your purchase experience on Otticanet. We look forward to being your preferred choice for glasses in the future! Best regards. Otticanet
star-rating
5
/5
25 November 2025
I had an issue with the courier in my country with a delay in delivery. After speaking to customer services at Otticanet they resolved the situation very quickly. I am very happy with Otticanet overall.
Seller's reply
Many thanks for your 5-star rating. It’s much appreciated When something happens, we always do our best in order to solve it and to make Customers happy. If there’s anything we can do to improve our offering, please let us know! We hope to see you again soon. Best regards. Otticanet
star-rating
5
/5
24 November 2025
Firstly the price then the continued communication throughout until I received them a week later. Fantastic service all the way. xx
Seller's reply
We’re really grateful and appreciate you taking the time to share your rating with us. We’re glad that you enjoyed our special price, fast shipping and our Customer service. We’re looking forward to having you back again soon!. Best regards. Otticanet
star-rating
1
/5
22 November 2025
As of today (10 days later) I still have not received the item I purchased.
Seller's reply
​Hello, ​we are sorry about your feedback. ​We checked and Fedex correctly delivered your parcel. We apologize for the long delivery time that has been unexpected and out of our control. US Customs made some unusual random controls on import packages and this caused delays in the deliveries. We promptly sent to Fedex all the documents that they requested to release the package. We ship glasses all over the world since more than 20 years and we have never had so long delivery time. We are sorry for the inconvenience and we assure you that now Customs clearance process is back to normal. We remain at your disposal. Kind regards Otticanet

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Company information

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (User Enabled)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italy
VAT Number 02250880024
Tel. +39 015 20479