Otticanet
reviews:

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/5
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4,9 /5
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star-rating
5
/5
12 novembre 2024
I couldn’t be more impressed with my recent experience! The delivery of my glasses frames was exceptionally fast—far quicker than I anticipated. On top of that, the customer service was absolutely top-notch. The team was responsive, friendly, and truly went above and beyond to ensure I was satisfied. It’s rare to find such a seamless combination of speed and quality service. Highly recommend!
star-rating
5
/5
12 novembre 2024
Tutto bene. Ottimo servizio.
star-rating
5
/5
12 novembre 2024
Awesome pieces and fast delivery
star-rating
4
/5
12 novembre 2024
everything okay
star-rating
1
/5
12 novembre 2024
The sunglasses are inclined I want to send it back
Seller's reply
Hello, we are sorry to read you review. We checked your pictures and your glasses arms were not aligned. As we explained​ in private, due to jumps in temperature, the material of the glasses can move. This often happens on acetate frames and it is easy to fix. In order to do it, we suggested you to go to a local store so that an optician could adjust the frame by heating it directly on your face. This is a routine and free operation, opticians do it every day on all frames and it takes only a few minutes. In case this is not possible, you can return the glasses ​w​ithin 30 days from the delivery. We remain at your disposal. Yours Otticanet
star-rating
5
/5
12 novembre 2024
Really impressed. Super efficient at delivery and well priced
star-rating
5
/5
11 novembre 2024
Top service, highly professional
star-rating
5
/5
11 novembre 2024
Very clear purchase process , and product is qualitative as expected.
star-rating
5
/5
8 novembre 2024
brilliant
star-rating
2
/5
6 novembre 2024
The product and process of shipping went as expected, but I was charged significant taxes and duties on the import. This issue has still not been rectified after contacting the company. If your website is explicit about paying all taxes for products and doesn't deliver or make things right, I can't recommend using Otticanet. It's completely false advertising.
star-rating
5
/5
6 novembre 2024
Delivered as promised, good quality, good communication and fast service
star-rating
1
/5
6 novembre 2024
I was disappointed because the picture showed the sunglasses with the arms on them so I thought that was what they were they were for my Granddaughters birthday so was disappointed when opened the box.
star-rating
5
/5
6 novembre 2024
Absolutely excellent!! . First time shopper with the company. Ordered from Australia. Inadvertently put my email address incorrectly after submitting order and was very concerned that would delay my delivery should there have been a confirmation at the company's end required. I emailed the company and it was corrected immediately. Super service delivery arrived within 1 week. Thats crazy but i was very happy.
star-rating
5
/5
5 novembre 2024
Easy to use website and fast international shipping.
star-rating
5
/5
2 novembre 2024
A great experience and not strange given my continuous dealings with your store.

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Company information

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (User Enabled)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italy
VAT Number 02250880024
Tel. +39 015 20479