Otticanet
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4.9 /5
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star-rating
1
/5
3 luglio 2025
Placing the order was easy and fine, however my package was delayed by customs due to incomplete paper work, it is nearly two weeks later and i still have not received my $1200 order. And customer service has been completely unhelpful with no answers.
Seller's reply
Hello , we checked and Fedex correctly delivered your parcel. We apologize for the long delivery time that has been unexpected and out of our control. US Customs made some unusual random controls on import packages and this caused delays in the deliveries. We ship glasses all over the world since more than 20 years and we have never had so long delivery time. We are sorry for the inconvenience and we assure you that now Customs clearance process is back to normal. We remain at your disposal. Kind regards Otticanet
star-rating
1
/5
3 luglio 2025
The tom ford sunglasses I purchased arrived today and both the arms are severely bent. So much so that I cannot wear them without them falling off. I would like to return them or get some sort of compensation.
Seller's reply
Hello, we are sorry to read you review. We checked your pictures and your glasses arms were not aligned. As we explained​ in private, due to jumps in temperature, the material of the glasses can move. This often happens on acetate frames and it is easy to fix. In order to do it, we suggested you to go to a local store so that an optician could adjust the frame by heating it directly on your face. This is a routine and free operation, opticians do it every day on all frames and it takes only a few minutes. In case this is not possible, you can return the glasses ​w​ithin 30 days from the delivery. We remain at your disposal. Yours Otticanet
star-rating
5
/5
3 luglio 2025
Ottima esperienza e professionalità !
star-rating
5
/5
2 luglio 2025
Good selection, good price, fast delivery. Product is new and quality is as expected. Very satisfied.
star-rating
5
/5
2 luglio 2025
Fast shipping and great selections of mens sunglasses
star-rating
5
/5
2 luglio 2025
Abwicklung und Service waren ganz toll! Dankeschön!!!
star-rating
5
/5
2 luglio 2025
Excellent Service, and everything was on time and accurate! I could not be happier! Anytime I had a question, it was answered promptly and competently. Thank you!
star-rating
5
/5
1 luglio 2025
Perfect , fast shipping and quality on point. Legit
star-rating
5
/5
1 luglio 2025
Gute Auswahl, prima Preis, schnelle Lieferung ... gerne wieder!
star-rating
5
/5
1 luglio 2025
Super toll, nichts zu beklagen, die Lieferung wurde sogar mit Prio hoch angesetzt und kam schon 2 Wochen vorher an.
star-rating
5
/5
1 luglio 2025
Excellent product,fast shipment!
star-rating
5
/5
1 luglio 2025
Excellent on line shopping experience to order some Cartier frames. I have placed many orders over several years from Australia. Shipping by FedEx is fast and efficient.
star-rating
5
/5
30 giugno 2025
Easy right from the beginning, I searched a particular item, found it and purchased all in a few minutes. Shipping and dispatch was super fast, even though it had to come to Australia… very satisfied. I always return when I want sunglasses… great prices as well. Thank you Otticanet.
star-rating
5
/5
30 giugno 2025
Expédition rapide. Retour facile. Remboursement immédiat. Excellent site!
star-rating
5
/5
30 giugno 2025
Excellent from A to Z

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Company information

Dal 2003 siamo sinonimo di esperienza e professionalità nel settore eyewear. In questi 20 anni il web è cambiato in maniera radicale e Otticanet ha saputo cogliere le sfide e aggiornarsi continuamente, diventando uno dei player più interessanti nel panorama europeo e mondiale di occhiali da sole e da vista. Otticanet è leader delle vendite online di occhiali di lusso e vanta una collaborazione di lunga data con tutte le major del settore e con numerosi brand indipendenti. Questo consente ai clienti di accedere a modelli di occhiali da sole e da vista delle grandi maison di moda, dei brand sportivi più apprezzati e anche ai marchi emergenti più interessanti dello scenario internazionale. Essere uno dei leader mondiali nel Luxury & High-end Eyewear è un successo che ci rende particolarmente orgogliosi e che merita di essere condiviso.

Otticanet (User Enabled)
Via Nazario Sauro 11/B
13900 BIella (BI)
Italy
VAT Number 02250880024
Tel. +39 015 20479